Nashville, Tennessee
Maple Street Biscuit Company
Associate Community Leader (ACL)
Maple Street Biscuit Company (MSBC) is a fast-casual breakfast and lunch restaurant. We have a mission to help people, serve others, and be a part of the community. We operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business.
MSBC is looking for an Associate Community Leader (ACL). The ACL, under the supervision of our Community Leader (CL), and independently in the absence of the CL, is responsible for leading all store operations and logistics, including management of all team members working at their Community Store, while upholding the highest standards our of Mission and Core Principles.
Operations
Strong attention to detail
Holds team accountable to steps of service to deliver an excellent guest experience
Ensures quality standards are maintained at all times
Builds and maintains strong relationships with their CL, team members, and guests
Supports and communicates Company initiatives
Respond and assist in any guest service issues
Can open and close the store appropriately and efficiently
Is a leader in the kitchen while the CL is on the floor
Leads the store while the Community Leader (CL) is off
Submits the food and paper orders
Understands and can assist with inventory
Understand how to manage labor and create the weekly schedule accordingly
Understand how to manage the cost of goods
Knows how to handle a health inspection
Assist the CL with interviewing and hiring decisions, as well as performance conversations
Will learn every position in the kitchen well enough to be able to train new team members
Will help develop the next level of leadership
Required Skills
Able to communicate effectively with the leadership team, guests, and team members
English reading, writing, math, and computer skills required
Ability to taste and evaluate all food and beverage products
Must be flexible with schedule and able to work different shifts including weekends and holidays
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts, and strains
Must be able to reach, lift, stoop, bend, and perform extensive standing and walking (including stairs) throughout the shift
Ability to use hands in using office equipment, including the computer system
Ability to talk and hear to conduct phone correspondence
Close vision and focus capabilities to view computer screens and company documents
Must be able to lift fifty (50) pounds at times
Ability to be on feet for up to eight (8) hours a day
Ability to work around loud noises and in a fast-paced environment
Required Experience
A minimum of 1 year of experience leading and developing a team
Proven ability to lead and develop a team
Ability to maintain organization in a changing environment
Exhibits initiative, responsibility, flexibility, and leadership
Highlights
Store hours: Mon - Fri 7 am to 2 pm, Sat-Sun 7 am to 3 pm
Insurance (Health, Dental, Vision, etc.)
Unlimited PTO
Focus on Family and Community
Giving back to the Community