Carlsbad, California Grand Pacific Resorts
Job DetailsJob LocationGrand Pacific Hotel Services LP - Carlsbad, CAPosition TypeFull TimeSalary Range$19.50 - $20.50 HourlyJob Shift1st ShiftDescriptionPOSITION PURPOSELead food & beverage operations during a shift for all resort functions, including Restaurants, bars, In Room Dining, and poolside at the Westin and Sheraton Resort and Spa and The Cove. Model standards and expectations and hold staff members accountable to standards and expectations. Lead in product awareness and to strive to set the Resort's food & beverage programs apart from the industry as the leader in service, product, and sales.ESSENTIAL FUNCTIONSEnsure staff is working together as a team to ensure optimum service and that guest needs are met.Inspect grooming and attire of staff, and rectify any deficiencies.Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.Inspect storage areas for organization, use of FIFO, and cleanliness.Complete scheduled inventories and stock and requisition necessary supplies.Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.Complete work orders for maintenance repairs.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact for associate grievances and issues.Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional.Maintain confidentiality of proprietary information; protect company assetsSupport all co-workers and treat them with dignity and respect. Support team to reach common goals.Comply with quality assurance expectations and standards.Welcome and acknowledge all guests according to company standards.Speak with others using clear and professional language, and answer telephones using appropriate etiquette.Administer, Monitor and Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinancesMust be able to work flexible schedules including weekends and holidaysSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Must possess basic computer skills.Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.Ability to solve problems and make rational decisions.Knowledge of resort food and beverage operations.Knowledge of food and alcoholic beverages.Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.Education & ExperienceHigh school or equivalent education required.Bachelor's Degree preferred.2+ years previous restaurant experience in a restaurant of similar size and quality.1 + years previous leadership experience required.Previous experience with POS required; experience with InfoGenesis preferred.Licenses or Certificates Must be minimum age to serve alcohol.Must have valid Food Handlers CardMust be TIPS CertifiedAttendance: Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spas owner or operator.ACKNOWLEDGEMENTI have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.P. reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Westin/Sheraton Carlsbad Resort & Spa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. I have the right to terminate my employment at any time, with or without cause and with or without advance notice, and Westin/Sheraton Carlsbad Resort & Spa has a similar right. Nothing in this Handbook will limit the right to terminate at-will employment. No manager, supervisor or other associate of the Company has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing.