Boise, Idaho Boise Centre
Looking for a fun & flexible position with opportunities to grow? This may be a great fit for you!

The Banquet Server sets up, serves, cleans and tears down all food and beverage events. Primarily responsible for serving food and beverages to guests, the Banquet Server upholds service standards and addresses guest needs and work collaboratively with all departments. Reporting to the Food and Beverage Manager and under direction of the Banquet Captains, the Banquet Server is an essential team player to provide our guests with unforgettable experiences.

Internal applicants are required to submit an internal application form, see HR department for more details

WAGE:

• Complete wage range: $16 - $20.42 per hour, depending on experience

SCHEDULE:

• Primarily looking for daytime availability

WHY WORK AT BOISE CENTRE?

• Flexible part-time schedule
• Exposure to community partners and large conventions while working events, this is a great chance to network!
• Opportunities to grow within Boise Centre
• Ability to cross-train with other departments
• Employee assistance program
• Complimentary meals are provided to the employee while working events (with meal service)
• Phenomenal team atmosphere and professional culture, WOWgisitics!

WHAT DO BANQUET SERVERS DO?

• Serves guests at banquets, meetings, trainings, events, conventions and conferences
• Accommodates and anticipates guests needs
• Cleans, resets and replenishes banquet room to ensure readiness of the room for other functions and food service
• Assists and supports the Banquet Captain with event flow, timeliness, and consistency of service
• Practices food safety and sanitation in accordance with Boise Centre standards and local, state and federal laws
• Engages guests, answers questions, and handles complaints in a professional manner
• Sets and arranges place settings and buffet lines for service
• Serves food and beverage in the appropriate order and according to event expectations
• Clears and quickly removes each meal course as guests finish
• Replenish beverages when necessary, and checks with guests to ensure their needs are met
• Cleans and breaks down banquet and buffet service equipment including all glassware and china
• Maintains a clean event space by removing unclean glassware and trash
• Carries and handles glassware, silverware, and dishware safely
• Attends pre-shift meetings before event service to learn event details and client expectations
• Assists and supports other Banquet staff in serving guests and attending guest needs
• Verifies guest identification to confirm legal drinking age
• Monitors and controls guest alcohol consumption and enforces alcohol policies
• Performs a variety of related tasks and duties as assigned

REQUIRED EDUCATION/EXPERIENCE/SKILLS:

• Customer service experience, preferred
• Must be willing to become TIPS Certified by City of Boise
• Basic knowledge of service standards, guest relations, and food service etiquette
• Provides timely and thorough customer service to internal and external customers
• Ability to work in a team environment and receive feedback and direction
• Ability to perform multiple functions in a fast-paced environment
• Ability to work in a high-stress, high-volume work environment
• Ability to handle time sensitive delivery of services and emergencies
• Ability to prioritize tasks and be flexible with changes in work loads
• Ability to read, understand, and carry out simple and detailed written or verbal instructions
• Ability to use professional radio etiquette
• Assesses multiple demands and priorities and identifies necessary resources to handle critical work demands
• Communicates regularly within department and cross functional teams
• Interacts professionally and effectively with others
• Professionally deal with own emotions, reactions, and motivations and maintain a courteous demeanor
• Present a neat, clean and professional, appearance by following established grooming and uniform standards
• Responsible to be dependable and a self-starter
• Regular and reliable work attendance at scheduled time on-site
• Works as a team player, sharing knowledge and skills

PHYSICAL REQUIREMENTS:

• Ability to lift and balance trays with plates of food at shoulder level and perform moderate physical activity and somewhat strenuous daily activities
• Frequently will: stand and walk for long periods of time; bend, stoop, kneel, and twist; reach and use of ladders, stools, and stairs; lift, push and pull up to 50 pounds
• May be exposed to moderate noise levels

Must be willing to work outside of normal business hours, long hours, weekends, evenings, and holidays

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