Minneapolis, Minnesota Boston Consulting Group
WHAT YOU LL DO
You are a key member of the Office Experience team responsible for the staff & visitor experience of the office. You will team onsite five days a week at our Minneapolis location with other members of the Office Experience Team to drive day-to-day operations of the office.
YOU RE GOOD AT
Proactively greeting & supporting staff & guests while in the Minneapolis office
• Organizing your time effectively and staying on top of your tasks
• Teaming with reception to reserve & track available shared space
• Being a key resource for our staff & guests, including:

• Providing directions & tips for in the office and greater Twin Cities area
• Implementing concierge service - including catering and meeting support

Maintaining the overall appearance of the office:
• Proactively checking conference rooms, communal areas, offices, and workstations often throughout the day to ensure that work areas are clean, and supplies are fully stocked
• Monitoring housekeeping for both individual and common spaces
• Checking all printers to make sure they are operating and organized, disposing of any confidential material in a timely manner
• Acting as a resource during office repairs, liaising with office experience team, building & vendors as necessary

Catering coordination:
• Ordering catering and setting up food and beverages for numerous office meetings and events
• Track catering budgets and invoices
• Researching and developing relationships with local Minneapolis caterers

Kitchen coordination:
• Maintaining office kitchens, including supply ordering and proactively replenishing all kitchen supplies, food/drinks, etc.
• Responsible for overall cleanliness and organization of office kitchens during the day. Ensuring proper maintenance of kitchen equipment.
• Heavy lifting required which can include cases of food and drinks; able to use a step ladder

Office supplies:
• Ordering and ensuring appropriate supplies are stocked and organized in shared workspaces
• Manage general office requests including copy requests, binding requests, nametags, etc.

BCGRSR
Supporting office events and engagement
• Suggest and solicit creative ideas to keep our engagement & events fresh and motivating
• Assist with affiliation events, including annual holiday party, summer retreat, offsite meetings and events, internal "celebrations" events, etc.
• Provide logistics support during office events and manage on-site vendors
• Provide support to others planning events (e.g. Cohorts, DEI, Social Committee, etc.)
• Act as on-site facilitator for event attendees during office happy hours and client meetings
• Partner with Office Experience & Events Manager on data analysis and management projects monthly
• Partner with Office Experience & Events Manager to continuously update office documents
• Coordinate event communication - prepare guest lists and invitations, send confirmations, and track RSVPs
• Assist with budget estimates and options to ensure events remain within budget guidelines

Conference room coordination:
• Responsible for overall cleanliness of conference rooms and ensuring they have adequate supplies.
• Coordinating with meeting organizers & office experience team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up
• Good working knowledge of our conference room/meeting technology to support basic IT needs along with ability to troubleshoot common user issues.

Teaming:
• Daily coverage of Concierge during lunch, Concierge vacation, and ad hoc breaks
• Providing backup to the other members of the Office Experience team as necessary, especially on days with multiple internal events or when other team members are out of office

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Bachelor s degree (strongly preferred)
• Minimum of 2 years experience in a professional service environment preferred
• Proficiency with Microsoft Office applications, experience with Slack, Trello, Canva is helpful
• Organization, responsiveness, and ability to handle challenges with poise and tact
• Strong attention to detail, customer service mindset and good observational skills
• Excellent written and oral communication skills and interpersonal skills
• Flexible team player mentality; solid customer service orientation and qualities
• Ability to work effectively in a challenging, fast paced environment
• Ability to perform successfully in a fast-paced, intellectually intense environment

YOU LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.