Galveston, Texas DoubleTree Galveston
Job Title: Chief Maintenance Supervisor

Department: Engineering/Maintenance

Supervisor: Chief Engineer, General Manager and any Regional Chief Engineer as directed

Summary

This position supervises the maintenance operations and physical condition of the hotel to ensure the highest standards of guest satisfaction within the allotted budget.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.

On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms.

Works closely with other departments including Front Office and Housekeeping Departments on maintenance and repairs issues and Corporate Project Manager to ensure high level of customer satisfaction.

Orders material and completes work assignments on time as assigned.

Performs work within departmental expense plans. Assists Chief Engineer and General Manager in capital projects when required. Assists in creation of budget for the maintenance department and the hotel as a whole as, directed by the Chief Engineer, GM and regional/corporate staff.

Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities.

Replaces/cleans air conditioner filters.

Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide.

May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests.

Communicates and interprets specifications, job orders and company policies to maintenance employees.

Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures.

Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.

Analyzes and resolves work problems or assists employees in resolving work problems.

Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities.

Communicates verbally and in writing with all levels of employees.

Attends periodic meetings with Chief Engineer, General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.

Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.

Understands government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

Participates in the Manager on Duty program, following MOD guidelines and Risk Management/Workman's Compensation procedures when responding to incidents.

Watches for suspicious activity; may patrol public rooms, investigate disturbances, and warn troublemakers; reports any problems to local law enforcement, Hotel Security, or General Manager, as applicable.

As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

Other duties and responsibilities as assigned.

Supervisory Responsibilities

This job supervises all maintenance personnel.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
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