Rangeley, Maine ARCTARIS SADDLEBACK SKI OPERATIONS LLC
Basic Function/Overview: The role of a front of house manager is to supervise and co-ordinate the entire front of house team. The FOH manager ensures the client receives a warm welcome and that service runs smoothly. The manager may also be involved in recruiting team members and carrying out administrative tasks.

Essential Tasks and Responsibilities:

Duties include but are not limited to:

• Oversee the operations of the house team (servers, hosts, bussers etc.,).
• Work with host/hostess to assign tables to wait staff in addition to waiting on their own tables.
• Organize and implement training and development of house staff, such as training new wait staff on basic techniques and the specific expectations and procedures of Saddleback.
• Organize and create weekly schedules, manage callouts, coordinate shift covers, and discipline wait staff as necessary.
• Ensure proper counting of account balances and cash drawers.
• Work with Back of House Manager to ensure all necessary supplies for the restaurant are purchased and up to date, as well as managing suppliers.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
• Maintain good customer service and is responsible for ensuring that guests receive the best service possible.

Required Skills and Abilities:

• Customer service skills.
• People management, training, feedback, and verbal communication abilities.
• Strong leadership and management skills.
• Plan and develop budgets and schedules.
• Proficient with a computer, navigating standard office and point of sale software
• Multitasking and conflict resolution

Required Education and Experience:

• High school diploma or equivalent.
• 3+ years of restaurant or kitchen manager experience.
• Current food handler's card and other certification as required by federal/state/local law

Physical Demands:

• Long shifts of standing
• Ability to lift up to 50 pounds

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.