Rancho Santa Fe, California Rancho Valencia Resort
Job Type

Part-time

Description

SUMMARY

The Retail Associate is responsible for the sale and service of the retail operation. The person in this role is responsible for maintaining the stock levels and presentation of the merchandise. The Retail Associate should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. This person must understand how to effectively recommend products to meet the needs of our guests.

ESSENTIAL FUNCTIONS

• 
  -Assist with generating purchase orders, coding invoices and keeping the spa checkbook current.
  -Run stock and inventory reports and make order suggestions based on PAR levels and guest demand. Assist with regular store inventories.
  -Actively promote and provide detailed descriptions of retail products and special promotions.
  -Proactively assist guests with retail selections and process their payments.
  -Assist with receiving, tagging and displaying merchandise.
  -Regularly create and change product displays to promote various products and holidays.
  -Maintain retail area of the spa in a clean and orderly manner.
  -Actively promote spa services, programs, and resort events.
  -Work in a Spa Concierge capacity as needed assisting with spa reception and reservations.
  -Assist with training new spa associates on product knowledge.
  -Facilitate online sales, special promotions and mail orders.
  -Maintains helpful, cooperative relationships with co-workers.
  -Maintains standards of excellence in a professional image and service.
  -Able to work holidays, weekends, mornings and evenings as needed.
  -Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
  -Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
  -Performs other duties as directed, developed or assigned.