Richmond, Virginia Little Sue Food Stores | Pooja Group
Pooja Group, Inc.
Job Outline

Job Title: Food Service and Beverage District Manager

Department:

FLSA Status: Exempt

Prepared/Revised Date: April, 2023

Reporting Relationship: President, Vice-President of Operations

Primary Responsibilities

The primary function of this position will be to serve our external customers by planning, delivering, assessing our fresh food offerings along with overseeing ongoing improvement of food service operations, including franchise operations.

Exceptional customer service is best shown by:
An appreciation of the role our customers play in our success
An empathy towards the challenges our customers face
Always being friendly, patient, and polite
An offer of assistance when concerns are expressed
Giving our full attention, with knowledge of our services and products
Aiding in the resolution of customer matters by asking the right questions, consulting the right department and when necessary, following up with the customer to complete the service

Duties/Responsibilities
Oversees Little Sue's Food Service Marketing as well as the Franchise Operations. Markets the program to maximize profits. Monitors customer satisfaction.
Serves as an active member of the Leadership Team of Little Sue's, upholding policies and implements administrative guidelines and procedures.
Promotes the mission, philosophy, and vision of Little Sue's Food Service. Builds external and internal partnerships that support those goals.
Advances the professional image of Little Sue's Food Service. Maintains open/effective communications.
Analyzes data to improve sales and profits of Little Sue's Food Service and Franchise Operations. Serves as a resource and helps develop and implement the strategic plan.
Develop promotional plans for the Little Sue's Food Service.
Develop food service operational standards and procedures. Consistently research systems to improve efficiency and productivity
Develop and monitor inventory/waste controls
Develop a relationship with vendors to maximize gross profit, optimize cost, product quality, and service.
Maintain and annually update food service menu (sku rationalization), recipes cards and pricing lists and have a plan for LTOs (Limited Time Offers)
Annually update caloric/nutritional information
Develop food service and dispensed beverage forecasts for all stores
Develop a work flow plan to maximize sales and payroll
Research, evaluate, and recommend new equipment
Maintain food service pricing
Promote, schedule, and/or facilitate training for all associates, including sanitation and food service
Ensure stores comply with Foodservice Sanitation regulations - stores achieving 90% or better on inspections
Work with the Operations Team to maximize food service sales and profits
Stay current on industry trends and legal issues that impact the industry and organization
Liaison with Virginia Departments of Agriculture on Food Safety
Complete projects and other duties as assigned by the Vice President of Retail Division

Minimum Qualifications
Bachelor's degree or equivalent experience
5 years of experience in food service
Previous experience in a supervisory role
Previous experience in food service operations, accounting, and vendor relations
Committed to the values of integrity, caring relationships, responsibility, and pride
Knowledge of computer technology including Word, Excel, and e-mail
Excellent written, oral, and interpersonal communication skills
Certified in food service sanitation

Supervisory Responsibilities

Direct and develop Food Service Trainers, and Managers giving direction and establishing priorities.

The list of Requirements, Duties, and Responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job outline and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, and changes in personnel, workload or technical development).

I have reviewed this Job Outline with my supervisor and my signature indicates confidence in my ability and my commitment to perform this job.

Print Name

Employee Signature

Date

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
12 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekend availability

Work Location: On the road