Seattle, Washington Alaska Airlines
Company Alaska Airlines

Starting Rate

USD $22.25/Hr.

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Specific Details

FT Food and Beverage (F&B) Specialist

The F&B Specialist will be the primary internal point of contact for the Food and Beverage program forthe SEA Lounges. A great team player, they will work closely with the SEA Lounge corporate and onsiteleadership team to establish and maintain a dynamicF&B program that serves both our guests and theoperation. They will also work with other Specialists and the Lounge team to identify areas ofopportunity, streamline processes, and create smooth and consistent rollout processes.

The F&B Specialist helps ensure successful execution of the SEA food and beverage operation by:

Recommending product offerings with consideration to guest satisfaction, budget, allergens, dietary variety and seasonality
Engaging both new hires and existing employees in training related to F&B best practices and standard operating procedures, with an awareness of Department of Health and Liquor License standards.
Maintaining Quality Control - both product and branding/signage standards
Assisting with sourcing; owning all F&B ordering and adherence to budget
Change management of new F&B offerings, including:
Communications
Rollout
Processes
Training
Inventory
Waste tracking & management
In-room product events
Other duties as assigned

Role Summary

The Airport Lounge Specialist is responsible for handling complex, escalated member and guest inquiries, and delivering guidance and mentorship to other lounge employees at Alaska Airlines. As a member of the lounge team, this individual contributor role supports the day-to-day lounge operations and delivers an exceptional experience for our guests.

Key Duties

Focuses on lounge experience and ensuringes guest service standards are maintained or exceeded.
Delivers exceptional customer service while handling escalated guest situations.
Monitors operational workflows within all lounge areas and provides operational coverage as needed.
Supervised to ensure lounge signs, appearance, and overall lounge offerings follow all program guidelines.
Provides input on interim solutions to facility, equipment, and technology concerns to ensure all tools are available and in proper working condition, and communicates progress with Lounge Manager and team.
Assists in mentoring of lounge employees on lounge processes and procedures.
Follows established procedures, with additional research, to monitors employee compliance with all Alaska lounge policies, uniform policies, airport badging/licenses and state food and beverage permits, informing leadership as appropriate.
Supports the Lounge Manager with ordering, inventory and invoicing processes.
Notifies on-call staff as needed to cover sick call-outs.

Job-Specific Experience, Education & Skills

Required

2 years of experience in customer service, or related area.
Detail oriented and highly organized, with ability to multi-task and work independently and well under pressure with limited guidance in a fast-paced environment.
Ability to effectively deal with people, motivate others, and constructively resolve personnel issues.
Excellent communication skills (e.g., verbal, written, and listening).
Ability to address people courageously, directly, and candidly
Professional, reliable, and enthusiastic.
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
Ability and willingness to work weekends, holidays, and various shifts.
Ability to stand for long periods of time.
Ability to bend, squat, stoop, reach and grasp.
Ability to lift up to 50 pounds.
Willingness to serve alcohol.
Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 21.
Must be authorized to work in the U.S.

Preferred

1 year of lounge concierge experience.
Airline industry experience.
Leadership experience.
Familiarity with the lounge program, including offerings, policies, and operational procedures.
Sabre/IMAGE and computer experience (Windows environment), Solar, and MyAlaska.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 11/29/2022

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.