Pacific City, Oregon Kiwanda Hospitality Group LTD

The Bar Manager is charged with running service operations. By conveying the vision for Meridian service, developing and implementing continual service trainings, and overseeing service on the floor, the Bar Manager is ultimately accountable for the level of service delivered by the Meridian team. The Bar Manager is charged with navigating the areas where the Meridian experience intersects with another experience, ensuring cohesion at every service touch point. (i.e.: bar x restaurant beverage experience, Meridian x Tidepools experience, Meridian x room experience, etc.).

The Bar Manager is so named because they are also uniquely accountable for curating the beverage experience to perfectly complement the culinary experience, deliver on the overall Meridian vision put forth by the Executive Chef, and uphold the Meridian/Headlands brand. They should manage all beverage-related costs and work closely with the Meridian Operations Manager to review beverage revenue and implement plans for beverage revenue optimization.

The Bar Manager should look to the Executive Chef for brand leadership and work in partnership with the Meridian Operations Manager, Sous Chefs, Adventures, Brand Experience, Tidepools, and other hotel stakeholders. They report to the Headlands GM and directly manage all Meridian bartenders and in-room dining team members.

WHAT DOES SUCCESS LOOK LIKE? (We want you to accomplish these things...)

1. Service Operations: All team members know and understand the Meridian steps of service. The Meridian teams deliver the level of service we want and uphold the brand and culinary visions.
2. Beverage Experience: Beverage menus and specialty cocktails elevate the culinary experience and work alongside Meridians food, service, and ambiance to deliver the Meridian/Headlands brand vision.
3. Bar Management: Product levels are consistently monitored and ordered at appropriate intervals so that key products are always on hand. (In uncommon cases where products are not stocked, you are agile and creative in delivering the experience through other means.) The beverage experience is leveraged to achieve revenue goals.
4. Team Experience: Meridian team members respect you as manager and look up to you as a leader. They believe they can come to you with questions and concerns. Each FOH team member understands their role in contributing to the guest experience.

KEY ACCOUNTABILITIES (By taking on these accountabilities...)

Service Operations:

• Manage all day-to-day FOH restaurant operations, with an eye to service level and the guest experience.
• Conduct daily lineups to update the team on company updates and provide an overview of the night ahead. Make the team aware of reservations on the books, special requests, culinary specials, 86ed items, and any other information to set the team up for success.
• Ensure that the FOH delivers an experience that consistently meets the standards of our brand promise, by leading FOH team members, ensuring the physical state of the dining room, bar, and host stand upholds brand standards.
• Manage the customer flow to control the customer experience and ensure the kitchen can keep up with guest expectations. Communicate constantly with the back of house team to determine the appropriate expectations to set and leverage the waitlist and bar seating as customer flow levers.
• Regularly collaborate with stakeholders across Headlands to create, improve, and deliver seamless guest experiences.in Meridian and wherever Meridian services intersect other experiences (i.e.: Tidepools, lobby, guest room, etc.)
• Make table touches when appropriate and be available to resolve all guest issues through the lens of our brand and core values.
• Develop and implement service trainings. Ensure proper service training during onboarding for all front of house team members and be accountable for continual service training refreshers and development.

Beverage Experience:

• Curate beverage lists and develop cocktail recipes to ensure they align with and elevate the culinary experience. Use the Executive Chef as a resource to ensure the Chefs unified vision is delivered.
• Ensure the contents of menus and their physical forms represent the vision depicted by the Executive Chef, at all times.
• Be the expert on the wine list and cocktails, so the team consistently provides holistic culinary experiences inclusive of beverage to deepen the guest experience and take advantage of beverage margins wherever possible.
• Ensure team members are adequately trained on all beverages and have an appropriate understanding of beverage-food pairings.
• Coach team members on upselling beverages and making appropriate recommendations.
• Curate and ensure the successful delivery of cocktail classes for Headlands lodge guests.

Bar Management:

• Manage bar and wine room inventory, ordering, and cost controls.
• Work with the Meridian Operations Manager to leverage the beverage experience to reach revenue goals.
• Serve as office manager, maintaining FOH inventory, managing supply ordering, and maintaining an organized office.

Team Experience

• Have quarterly conversations with all direct reports. Ensure role clarity, offer praise, and have 2-way conversations about areas for improvement. More than anything else, ask how they are really doing and really listen.
• Foster learning and development among the Meridian team. Work with team members who seek to grow.
• Engage your team. Ask thoughtful questions, bring them into the service vision, encourage fun!

CORE VALUES (In this way...)

You will join us in living our Company Values through our actions...

• Entrepreneurial Spirit take risks; be flexible; have passion; constantly learn
• Generosity smile; make eye contact; share; say hello; volunteer; encourage; recognize
• Humility listen; admit mistakes; self-reflect; encourage others ideas; accept ambiguity
• Agility change course; collaborate; enable autonomy; keep learning; be resilient
• Empathy be available; listen; ask questions; avoid making assumptions; practice patience
• Optimism do your part; be on time; be confident; develop strong relationships
• Tenacity clear goals; embrace fear; persistence; try different approaches; do not be afraid to fail

What Nestucca Ridge Family of Companies Has to Offer:

We care deeply about the wellbeing of our team members. Our full-time team members are eligible to receive our robust benefits package, including, but not limited to, medical (company pays 90% of premiums for employees and 25% for dependents), dental, vision, 401(k) with a match up to 4%, paid time off, and employee discounts.

PI