Fort Worth, TX, USA Chick-fil-A Hawks Creek FSU
Job Description

The Leadership Development position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to come into a small business and learn to operate it as their own. Starting as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas:

Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).

Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.

Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of information systems to order and manage inventory.

Food Safety, completing weekly food safety audits, as well as learning how to manage and uphold state of Texas food safety requirements

ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.

Marketing/Guest Experience: This includes leading marketing giveaways and promotions, and talking with care to guests to build community connections.

Drive-thru Efficiency: Correct execution of the outside drive-thru play.

Change Ordering & Cash Management: Auditing financial reports to drive business decisions, as well as monitoring cash risk and change amounts on hand.

Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.

Scheduling/Labor Management/People: How to use information systems to manage labor costs, as well as complete a schedule in a timely manner. Sitting in on our interviews to learn how to select talent.

Catering operations: Correct execution of catering requirements, including catering management software proficiency, POS, phone etiquette, lead times for orders, etc..

Information Tech (IT): Swap-out, repair & maintenance.

Core Leadership Values: Learn and execute our core leadership values:

Set clear expectations

Communicate constantly

Promote consistent accountability

Be willing to coach, teach and serve

General Skills/Qualifications:

Prior involvement in team sports, clubs, or service organizations preferred

Basic math and writing

Adaptable and dependable

Service-oriented mindset

Attention to detail

Coachable attitude

Flexible to work different areas of the business

Sense of Urgency

Ability to work a changing schedule (evenings and mornings)

Available to work weekends

Wage Rate/Benefits:

$13-$17 an hour upon promotion

Subsidized Health Insurance

$2,500-$25,000 scholarship opportunities