Detroit, Michigan Penn National Gaming, Inc.
Don't just work. Work Happy.A career in gaming? At Greektown Casino Hotel, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Responsible for supervising staff in an assigned area in the table games department and the overall daily management of assigned area. Provides oversight for all games assigned, game protection, and overall operation of assigned games. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.Adheres to scheduling and coordinates with the Pit Manager any scheduling concerns, with attention to guest satisfaction.May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.Works closely with the Pit Manager, Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.Make suggestions for improvement on standard operating procedures as needed.Shares responsibility of the overall engagement of all team members with Pit Manager, Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. Responsible for the accountability of the chips, cards, dice and all other gaming equipment.Assists with verifications of table inventories and effectively manages table limits.Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.Shares responsibility for the overall integrity of daily operations.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures efficient operations table games protection.Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.All other duties as assigned.Associates Degree (A.A.) in related field; one-year experience in Table Games or equivalent combination of education and experience.Poker experience preferred.Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Excellent skills in both written and oral communication. Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Must have knowledge of all Table Games and Table Games Operations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Extensive knowledge of Asian themed table games requiredKnowledge of Asian language(s) and culture preferred.Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.Equal Opportunity EmployerStarting from $57,750.00 annually, based on experience