Boise, Idaho Albert sons
About the companyAlbertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw's and many more recognizable names.What you will be doingThe Director of Deli Food Service Operations is responsible for managing the operational initiatives enabling our Deli Food Service to reach its full potential in driving sales, performance, and profits. Our Deli Food Service (DFS) operational focus is to be "Best in Fresh"! The Director will drive customer centric food experiences for Meal Solutions (Ready to Cook RTC, Ready to Heat RTH and Ready to Eat RTE), Meal Ingredients (Deli Meats/Cheese) plus Snacking and Entertaining occasions.The Director oversees all implementation of consumer centric food solutions, using lean/agile workflow and production processes, combined with automation and technology solutions. This role is responsible for managing and driving the roadmap for the Deli Food Service business unit, collaboration with multi-level stakeholders across the organization. The. Director of Deli Food Service Operations ensures we are building and maintaining innovative and effective customer experiences across all our Deli Food Service products. They will work cross-functionally to resolve complex day-to-day back of house and customer facing ecosystems and site issues to ensure we meet our Deli Food Service roadmap goals.Responsibilities:* Lead the scope, technical development, and optimization of production and workflow processes combined with automation to ensure the Best in Fresh products for one best way standardized programs.* Serve as the subject matter expert in Deli Food Service to operate as a communication funnel with retail operations and food integrated solutions for our consumers.* Use technology and data systems knowledge to identify, track, troubleshoot, resolve and/or escalate operational issues.* Create and articulate a compelling operational and product roadmap; getting alignment from cross-functional team members and executives for their vision* Track performance, identify improvement areas, and communicate with division leaders to troubleshoot issues and create solutions for a seamless customer and associate experiences with a consumer food centric focus.* Map out and understand the end-to-end customer food journey and the associated metrics and KPIs for each stage; identifying any customer and associate friction points and finding ways to develop creative easily executable solutions.* Identify gap areas, set Deli Food Service excellence targets, and ensure that all relevant SLAs are in place.* Assist in operational P management and budget forecast, optimizing expenses* Develop and manage a comprehensive integrations map and identify areas for enhancements* Collaborate, coach and mentor Sales Manager team that executes retail operations, QA, product and promotional effectiveness and everyday differentiated and national and local strategies.* Effectively communicate system issues and project scope with retail partnership teams* Ensure food safety and sanitation are executed flawlessly by the team.* Support the division with strategic and tactical execution of company/divisional marketing plans including all own brands programs.* Partner with division merchandising to ensure marketing campaigns and offerings are tailored to meet local needs and properly reflect the appropriate demographics.* Work with division leadership on delivering against all corporately planned capital expenditure projects.* Ensure best practices are documented, shared across divisions for increasing sales, improving shrink, and running efficient operations while teaching and training, as necessary.* Develop business cases as needed for new strategic initiatives that deliver revenue growth and/or client-centric experiences, securing buy-in from division and regional leadership team stakeholders.* Prepare, analyze, and distribute reports to support business needs. Identify opportunities to improve or expand reports to make them more actionable.Skills, Knowledge & Experience:Education Level: Bachelor's Degree preferred or equivalent work experience.Experience Level: 10-15+ years retail Deli Food Service and or Food experience including perishable products and programs. * 3+ years of Director-level, and/or Sales Manager experience with a large-scale retailer, preferred.* Proven leadership and influencing skills3 - 5+ years retail operations, marketing, and finance experience.Bachelor's degree, recommended.Master's degree in a relevant field or MBA, a plusSkills and Experiences: * Demonstrated success record in collaborating with multiple functional areas to achieve overall company goals.* Experienced with successfully leading large-scale projects across multiple retail locations.* Ability to apply strategic and analytic thinking to develop best practice retail programs.* Strong knowledge of marketing programs, advertising, impacting customer demand, sales, and financial results.* Proven leadership and ability to lead by influencing others both formally and informally.* Ability to create an environment that fosters learning, teaching, growth, risk-taking, and innovation.* Balances the needs of multiple stakeholders while maintaining strong executive level division relationships.* Track record of creating innovative solutions that is differentiated and value-added for the customer.* Highly self-motivated, assumes personal accountability for results and performance.* Demonstrated track record as proactive trusted advisor/leader in an organization, particularly around strategic issues to drive results.* Advanced knowledge of financial modeling and forecasting based data metrics and findings.* Solid knowledge and understanding of the drivers of sales and marketing plans and their impact on profit, revenue, and volume.* Proven ability to objectively interpret research, extract insights, link to strategies, and communicate in a motivating way.* Ability to implement innovative plans in reaction to a range of business and consumer challenges and to sell these programs at the division level.* Ability to track and monitor results from multiple on-going merchandising plans across the divisions.* Solid knowledge of interpreting and reviewing financial information, P & L statements, and skills to determine relative revenue impact on income of merchandising programs. Leader needs ability to drive course corrections when goals are not being met.* Ability to ask strategic and tactical questions leading to identification of root causes of problems; communication skills to motivate others to take action to address root causes and create solutions.* Strong skills in researching multiple data bases/sources around products to develop cases to educate retail management that will lead to actions.* Highly technical expertise with hands-on experience managing deli food service meals solutions, meal ingredients, snacking and entertaining consumer food centric solutions.* Experience with budget ownership to assist in finding ongoing cost savings opportunities and developing new vendor/technical partnerships.* The ability to provide direction and guidance while holding teams accountable to high standards in a fast-paced environment* The ability to define functional requirements, reflecting a deep understanding of business operations/ best practices.* Proven experience effectively managing large-scale projects, resources and budgets* Knowledge of multiple functional areas such as Deli Food Service Product Management, development of deep and lasting customer centric food experiences/relationships, Associate Training using technology and micro-course training, Finance and Marketing.* Excellent communication skills: ability to clearly articulate to a wide audience the operational dynamics of the business, develop a case for new work processes, tools and initiatives, document clear business requirements and project status.TRAVEL REQUIREMENTS: Company-wide, 75% or morePHYSICAL ENVIRONMENT:The following attempts to communicate the traditional physical demands associated with this position:** Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8 hour work day.) * Squat/Kneel: Seldom * Bend/Stoop: Seldom * Lift/Carry: Seldom * Push/Pull: Seldom* Twist/Turn: Occasional * Grip/Grasp: Occasional * Reach: Frequent * Stand/Walk: OccasionalJob duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.