Las Vegas, Nevada Hakkasan Holdings LLC
The position of Operations Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.Continually strive to develop staff in all areas of managerial and professional developmentAssist with recruitment and training of staff (training, developing, testing, and coaching)Assist in creating sales goalsBuild and promote teamwork through proactive interactionAccommodate and anticipate guests needsAccurately forecast staffing needs to ensure optimum customer serviceEnsure all service standards meet Hakkasan guidelinesEnsure that private events, catering, and banquets are successfully executedControl cash and other receipts by adhering to cash handling proceduresPrepare all required paperwork, including forms, reports and schedulesEnsure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programsEnsure that all products are received in accordance with the venues receiving policies and proceduresAssist and conduct conflict resolution, corrective actions and coachingOversee and ensure that employee performance appraisals are completed in a timely mannerFully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirementsEnsure nightly and/or weekly opening and closing side duties are followedFill in where needed to ensure guest service standards and efficient operations, including opening and closing dutiesProvide administrative supportAssist and/ or completes additional tasks as assignedIN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING:AccountabilityDevelopmentWorking relationshipsJudgmentQuality of workJob skills knowledgeProductivityDependabilityReliabilityWritten/Verbal communicationManageabilityTeamworkGuest satisfactionSOP ComplianceHR ComplianceFood COGSResponsivenessOverall AttitudeLeadershipSalesmanshipNet RevenueForecastingAppearanceVenue Cleanliness & FunctionalityMarketingEDUCATION/REQUIREMENTS:High School Diploma or equivalent requiredCollege degree preferredMinimum of three to five (3-5) years' experience in entertainment industry working in a high-volume nightclubProof of eligibility to work in the United StatesValid Driver's License21+ years of ageMaintain a professional, neat and well-groomed appearance adhering to the Company standardsPossession of/or ability to possess valid working card as required by state/city and venueWORKING KNOWLEDGE REQUIREMENTS:Proficient in Windows Microsoft OfficeKnowledge of POS and back office reporting systemsKnowledge of profitability analysis and budgeting, cost of sales, payroll managementKnowledge of nightclub operations and beverage serviceKnowledge of purchasing, receiving, inventories and cost controls as it applies to bar productKnowledge of special events and banquetsKnowledge of state and local laws as it applies to liquor, labor, and health code regulationsSKILLS:Ability to work as a team, stay organized, handle various projects at one time, lead others, delegateAbility to provide incentives for staff to go above and beyond the expectations of their rolesAbility to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the publicAbility to speak to guests fluently regarding beverage, and overall conceptAbility to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniquesAbility to follow-up and make accurate decisionsStrong problem-solving skillsAbility to maintain a high level of confidentialityAbility to write reports, business correspondence and procedure manualsAbility to demonstrate a positive attitude always Ability to keep an open and objective viewAbility to listen empathetically and be respectful alwaysAbility to maintain composure and stay focusedAbility to maintain personal integrityAbility to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlinesPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Must have good positive energy to make it through the dayMust be able to read the computer monitorsMust be able to print legibly for guests to readBe observant and quick to respond to various situationsMust be able to move quickly through work and set the pace in the office and/or venueMust be able to sit and/or stand for extended periods of timeMust be dexterous and able to participate in all service aspectsMust be able to twist, tow (push or pull), reach, bend, climb and carry as necessaryMust be able to push and lift up to 50 lbs.Use hands to handle, or feel objects, tools or controlsReach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawlTalk, hear, taste, smell, see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focusWORK ENVIRONMENT & SCHEDULE:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Small to Medium office environmentPersonal/ shared desk spaceOffice, nightclub, bar, lounge and restaurant0-5% Local TravelNoise level in the work environment is usually moderateOccasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volumeWork varied shifts to include days, nights, weekends and holidaysSECURITY RESPONSIBILITIES:Security Level - HighOMNIA Nightclub's main club is the room where the story reaches its peak: multiple layers, an expansive dance floor for 2,500 fellow revelers, antique mirrors, seats of rich leather - all underneath a gigantic kinetic LED chandelier that ascends, descends, morphs and transforms to the beat of the night. A full lighting system is the lifeblood of the room, creating astounding moments of pulse and flow that highlight every second of the experience. A VIP balcony space provides a revelry point of unprecedented technological wonder. The space also features three bars, including a dedicated bar for VIPs on the balcony, all under a soaringly dramatic operatic dome.US Candidates OnlyHakkasan Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.