IVR System
IVR System is stands for Interactive Voice Response System. It is an automated telephony sytem technology that allows to computer interact with the callers through the use of voices and recorded voices. Its the most common way for phones to communicate with the computer through the voices.
IVR Sytem used for multiple purposes like processing clients phone calls, providing transaction details, providing information on new products etc. The IVR System consist differernt menus, sub-menu, and option based on the application.
Here are the some major area where using IVR System:-
- Call Centres
- Banking
- Telecommunications
Types of IVR System
There are two types of IVR System:-
- InBound IVR System
- OutBound IVR System
InBound IVR System
InBound IVR System processes calls placed by the user into a phone system. It is used for the automatically the calling answering process. An Inbound Ivr System an easy way to scale your contact capacity.
When customer contacts a company by using a number that they provided, it known as InBound IVR System.
IVR technology provided by Database System Corp. (DSC) including both call answering phone systems and IVR outsourcing services
OutBound IVR System
An Outbound Ivr System is add automation to the lead conversion process. Outbound IVR solution provides mobile operators with the flexibility and performance they require from an IVR based dialer. It enables mobile operators to offer simultaneous interactive mass marketing services through the IVR channel.
When IVR Service provider use the pre-recorded audio message or a message with change only certain aspects circulated by calling an individual, this type of IVR Services known as OutBound IVR System
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