The M6’s Rugby Services has been recognised as the UK’s top Motorway service Station.
In a customer satisfaction study carried out by Transport Focus, Moto’s website received a perfect 100 in day-to-day customer satisfaction.
Transport Focus interviewed more than 31,000 visitors to 119 motorway facilities in Great Britain to find out how they felt about the restrooms, the employees, the quality of the food and drink, charging stations for electric vehicles, and the effect their visit had on the mood of the drivers.
The motorway service stations have again done well in their sixth year of the poll, with 93% of tourists satisfied with the visits.
Moto operates five of the top ten best service stations, with its Donnington Park location coming in second.
“As many people schedule for a half-term holiday, highway service stations provide a perfect place to stop and take a break,” said Anthony Smith, chief executive of Transport Focus.
It is comforting to see that restroom breaks constantly receive great ratings because they are the first thing drivers consider about service stations.
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“Our survey shows that even while highway service stations offer good conveniences and overall customer experiences, customers don’t always feel like they are getting value for their money. The most crucial safety function these services still perform well is allowing drivers to relax and recover before getting back on the road.” Anthony Smith furthers.
According to the study, the HGV facilities receive lower scores than other aspects, with value for money and fewer showers receiving the lowest ratings.
Compared to other user categories, HGV drivers are less satisfied with the MSA’s quality of road surfaces, the design of the parking space, and the safety and security of vehicles while they’re parked.
What are the UK’s top 10 motorway service stations?
| Rank | Services | Operator | % satisfied |
| 1 | Rugby | Moto | 100% |
| 2 | Donington Park | Moto | 99% |
| 3 | Blackburn with Darwen | Extra | 99% |
| 4 | Strensham North | Roadchef | 99% |
| 5 | Medway East | Moto | 99% |
| 6 | Stafford South | Roadchef | 98% |
| 7 | Wetherby | Moto | 98% |
| 8 | Peterborough | Extra | 98% |
| 9 | Washington South | Moto | 98% |
| 10 | Rivington North | Euro Garages | 98% |
Find more information on the motorway service user survey 2022 by Cloudfront.
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