The administration of claims can be incredibly complex, particularly if the Claimant involved suffered catastrophic injuries. Adjusters and examiners are often on the front lines of the claim, tasked with many duties including claimant indemnification. Whether a claim falls under workers’ compensation or automobile no-fault coverage, it’s important for an insurance company to also focus on claimant engagement and Claimant Satisfaction Levels. Ultimately, an increase in claimant satisfaction levels translates into increased retention for an insurance company. The reverse is also true: if your insurance company fails to improve claimant engagement and satisfaction, your retention levels will drop and you may lose insureds.
https://www.northwoodinc.com/northwood-helping-to-improve-your-claimant-engagement/
https://www.northwoodinc.com/northwood-helping-to-improve-your-claimant-engagement/
