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The car was at the Garage when the damage occurred and the insurance firm won’t pay up

Last November I left my VW Golf at an east London garage to have some warranty work carried out on the audio system. A day later I got a call from my insurer Bell – part of Admiral – telling me the car had been involved in an accident.

Following numerous calls to both the insurance company and the police, Bell told me to pick up my car from the garage – it was driveable, though damaged. Bell staff repeatedly assured me that they would take responsibility for resolving this and getting the damage repaired.

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April 30, 2017 at 11:48AM

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from Miles Brignall

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