Document Excerpt

Summary of Updates: This Technical Release replaces the Technical Guidance issued January 11, 2017 with updated notice requirements for self-insured non-Federal governmental health plans and health insurance issuers offering group and individual health coverage using the Department of Health and Human Services (HHS)-administered Federal External Review process. Since the January 11, 2017 technical guidance was issued, MAXIMUS (a Federal contractor) has started accepting requests for external review through an online portal, in addition to via mail or fax. CMS is requiring that all plans and issuers participating in the HHS-administered Federal external review process update notices accordingly in order to properly inform policyholders and beneficiaries of their three options for requesting an external review (via email, mail, fax, or through the online portal). This Technical Release also replaces the technical guidance issued
September 11, 2018, with a revised address where a claimant can make an online request for external review.

Link

https://www.cms.gov/CCIIO/Resources/Regulations-and-Guidance/Downloads/Technical-Guidance-Update-FERP-URL-Correction.pdf