An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered Management Software Vendors. Below are some of the findings published by Glenn O'Donnell the author. Some of the findings came as (383 words in article)
Related Articles
This post first appeared on About ITILnews.com, The ITIL Portal And Provider O, please read the originial post: here
