• Paystack serves some of the most ambitious businesses in Africa. Our promise to our customers is that, beyond providing an amazing payments experience, we’ll help their businesses grow.
• This is a HUGE promise the entire company is committed to, and our Product Specialists are key drivers of that promise. As a Product Specialist, you’ll be entrusted with a portfolio of some of our fastest-growing customers from different sectors, across multiple countries.
• Your primary responsibility will be to scale and maintain the business of these companies, while helping them meet their most important business objectives. You’ll own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions.
• Running a business can be brutal, and you’ll see your portfolio companies at both their best and their worst. The best Product Specialists are invaluable advisors to the companies in their portfolio, as well as relentless advocates.
• This is one of the reasons why we love speaking to entrepreneurs for this role. We find that entrepreneurs bring a high degree of natural empathy to the Product Specialist role, because they have an instinctive understanding of the heady highs and crushing lows of being a business owner.
• You’ll dive deep into Paystack’s massive proprietary database to uncover market trends and translate them into actionable recommends. We process a large percentage of all online transactions in Nigeria, which gives us a granular understanding of what’s happening across multiple different industries. We’re looking for a teammate with a natural aptitude for identifying patterns from this valuable dataset, and sharing those insights both internally and externally.
• We’re also looking for a teammate who delights in learning everything there is to know about entire sectors.
• To best support your portfolio of assigned companies, you’ll need a deep understanding of their specific business needs as well as their broader industry. You’ll research the various sectors within which your portfolio companies operate to inform your recommendations for how these companies can thrive.
• Product Specialists work with literally every team at Paystack. You’ll serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for our merchants and their customers.
• You’ll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
• This is a remote role (the entire company is working remotely during the pandemic), however successful candidates should be located in Nigeria.

What You’ll Be Doing
You’ll:

• Build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage Paystack’s powerful product suite to meet their business objectives
• Develop account plans for winning and expanding business within your portfolio of accounts
• Upsell Paystack’s suite of products to your portfolio of accounts
• Analyse internal and external datasets to gain insights for various uses
• Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
• Solve tricky tier 2 support issues escalated by businesses in your portfolio
• Represent Paystack at industry events, fairs, webinars, and demos
• Serve on one or more Product teams, using your insights from the field to inform product prioritization and product development