2023-12-27 06:18
Understanding the Need for Bilingual Answering Services If you’ve ever needed medical care while traveling abroad, the experience can be intimidating. Maybe the doctor doesn’t sp… Read More
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handle employee burnout
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veterinary
Anserve American provides an assortment of articles with helpful information for our clients.
2023-12-04 12:14
Veterinary clinics, pet hospitals, pet shelters, and other medical facilities that cater to animals’ health needs are often described as 24-hour businesses because emergencies can happ… Read More
2023-11-27 12:44
Why Is There A Staffing Shortage In Healthcare? The labor shortage that has plagued so many industrie has also taken its toll on the healthcare industry as well. Hospitals and healthcare fac… Read More
2023-11-07 12:56
Cyber threats have become more prevalent as technology continues to be at the forefront of receiving and sharing information. While data protection is a strict requirement in healthcare, sec… Read More
2023-10-18 18:36
Anserve, Inc. received the CAM-X Award of Excellence for the ninth consecutive year. The award is presented yearly by the Canadian Call Management Association (CAM-X), the industry trade ass… Read More
2023-09-29 11:59
Budgeting is one of the most important aspects of running your business, and when evaluating where your money goes, it’s best to include services that will benefit your company’s… Read More
2023-08-31 13:41
Employee burnout is an unfortunate reality that many Americans face, especially when working for a company whose services are in high demand but the establishment itself is understaffed. Ans… Read More
2023-07-31 09:54
Sunny skies and warm temperatures are perks of the summer season but one downside, especially for businesses, is that it coincides with hurricane season. With heavy rain and high winds wreak… Read More
2023-07-19 09:46
Anserve Inc. was awarded the 2023 ATSI Award of Excellence by the Association of TeleServices International at their annual conference in Atlanta, GA. As a nine-time winner of the award, Ans… Read More
2023-01-06 01:19
An HVAC answering service is designed to help HVAC companies answer additional calls for service and sale, whether during seasonally busy times of the year or after normal business hours. Th… Read More
2022-12-26 18:29
As we have all experienced, some businesses utilize automated phone systems that use voice recognition to address your needs. Have you ever replied with “address change” only to… Read More
2022-12-02 01:50
How is Call Center Pricing Determined? There are several factors that go into determining pricing for call center services, but it depends primarily on how you want the call center to intera… Read More
2022-11-28 17:55
In the business world, phone calls are a very important means of communication. As companies go about the business of generating sales and trying to make profits, there may not be time to an… Read More
2022-10-29 07:43
What is Cause Marketing? The partnership of a business and a non-profit organization working together to achieve a common goal has come to be known as cause marketing. It can take the form o… Read More
2022-10-28 14:17
Today, economic necessity and the desire for greater control over time and finances are leading millions to start their own business. Unfortunately, the demands on time for those working a f… Read More
2022-10-11 16:07
Anserve, Inc. received the CAM-X Award of Excellence for the eighth straight year. The annual award is presented by the Canadian Call Management Association (CAM-X), the industry’s tra… Read More
2022-10-05 07:42
How does a Healthcare Answering Service Assist Medical Offices? Medical offices are in constant motion, working with hundreds of patients every year, managing records and files for each pati… Read More
2022-09-30 04:00
There are many companies today that use answering services to provide specialized services for covering on-call needs. Instead of having company employees handle after-hours calls by forward… Read More
2022-09-01 08:01
How does call handling work at Anserve? At Anserve, our call handling team of live agents take on all of your company’s incoming phone calls. However, you might be wondering how this p… Read More
2022-03-18 10:56
If you are thinking of expanding your business, you need a business answering service. An answering service made specifically for businesses like yours helps to improve business services, me… Read More
2022-03-17 03:31
Why is Awareness of Data Security Important? Data security refers to the preservation of integrity and secrecy when information is stored and transmitted. A data breach can happen to a compa… Read More
2022-03-07 08:01
What are the Major Points to Remember for Successful Call Handling? Call handling describes how a business manages the phone calls that it receives. In other words, it refers to how a busine… Read More
2022-02-25 06:11
Prompt and knowledgeable communication is the lifeblood of property management. As such, it will likely be a key driver of tenant retention and attraction. There are a number of things that… Read More
2022-01-24 07:06
Managing call spikes or overflow call volume in your call center can seem like an unrelenting challenge that can lead to stressful moments for your staff. Whether you’re in property ma… Read More
2021-12-27 15:09
What Services Can An Emergency Restoration Answering Service Provide? When an emergency or disaster strikes, it can put a massive strain on your business and your ability to handle incoming… Read More
2021-12-03 07:59
Maintaining a healthy smile is an important aspect of a person’s overall health. Unfortunately, not everyone has the same access to dental resources. Living in rural areas or having mo… Read More
2021-12-02 11:36
What does the Government COVID-19 Vaccine Mandate Entail? The vaccine mandate, implemented by President Biden’s administration in early November 2021, seeks to encourage a variety of b… Read More
2021-10-26 15:45
On September 9th, President Joe Biden issued a government vaccine mandate which will require healthcare workers at most healthcare facilities to get vaccinated or risk losing their jobs. How… Read More
2021-09-28 11:34
How Much Does Marketing Increase Sales? Many business owners may be on the fence about increasing their marketing budget, especially if the business is small and does not have as much capita… Read More
2021-09-02 09:10
Inevitably, every business will receive a phone call from an upset customer. These calls can be difficult to handle because callers can be rude, difficult, or have unreasonable demands. Howe… Read More
2021-08-04 11:14
What Challenges do Veterinary Receptionists Face? Veterinary receptionists tend to perform many duties in this role. This person is the direct contact for patients coming into the office eac… Read More
2021-07-15 05:44
Small businesses are constantly growing, and a part of positive growth is managing employee costs. Hiring employees and managing the related expenses & benefits programs can add up quick… Read More
2021-07-02 09:14
Is HVAC in High Demand in Summer? The hot summer months are upon us, and that means that everyone wants consistent air conditioning and cooling to keep their homes and businesses comfortable… Read More
2021-06-18 10:57
Anserve Inc. has been awarded the ATSI 2021 Award of Excellence by the Association of TeleServices International. As a seven-time winner of the award, Anserve was given the organization&rsqu&hell…Read More
2021-06-09 05:03
Patient Physician Communication: Why And How With the rollout of the Affordable Care Act, millions of new patients entered the healthcare pool, thereby putting greater pressure on physician… Read More
2021-06-07 11:12
HIPAA compliance Working in the medical field can be rewarding as well as challenging. One of the responsibilities of medical staff is ensuring the protection of patient information. Securin… Read More
2021-05-29 18:16
Businesses around the globe have faced unique challenges during the pandemic, many of them closing their doors. With Covid-19 finally declining in the United States, businesses are seeing ne… Read More
2021-04-28 11:04
Reduce Healthcare Facility Expenses and Increase Productivity If you’re in charge of phone communications in a hospital and find that your staffing fees are out of control, or if you m… Read More
2021-04-14 08:05
How Important is the Tone of Voice When Talking to Someone on the Phone? Tone of voice always has an impact on a conversation. But at Anserve, tone of voice is especially important because c… Read More
2021-04-09 12:39
Anserve Inc. Announces First Review on Clutch, Garners Perfect 5-Star to Kickoff the Momentous Event Anserve Inc. is very happy to announce that we just got our first review on Clutch’… Read More
2021-04-01 08:17
What Caused the Electric Crisis in Texas that Left Millions Without Power in February? There were several factors that led to the power crisis in Texas in February of 2021. Despite the claim… Read More
2021-03-23 07:48
What is a Medical Answering Service? Anserve’s Medical answering service is a 24×7 answering service that will answer calls, take messages, and assist callers when the medical fa… Read More
2021-02-19 07:30
In the event of a natural disaster, is your company ready? One often overlooked tool for disaster preparedness is a telephone answering service to help businesses in the wake of a disaster… Read More
2021-02-19 07:30
In the event of a natural disaster, is your company ready? One often overlooked tool for disaster preparedness is a telephone answering service to help businesses in the wake of a disaster… Read More
2021-01-29 09:49
With the number of senior citizens growing in our country, home health care has become a crucial sector within the healthcare industry. As the business continues to grow for home health care… Read More
2020-12-28 13:07
There are many different emergency events that can impact your business. One type of emergency scenario that is often overlooked is severe weather during the winter. Winter storms can leave… Read More
2020-11-29 01:19
An HVAC answering service is designed to help HVAC companies answer additional calls for service and sale, whether during seasonally busy times of the year or after normal business hours. Th… Read More
2020-11-25 07:27
Anserve, Inc., based in Butler, NJ, received the CAM-X Award of Excellence for the sixth straight year. The award is presented annually by the Canadian Call Management Association (CAM-X), t… Read More
2020-11-05 16:23
Keeping on top of voicemails can be challenging. Not only is it difficult keeping track of each of the calls, but it can be occasionally difficult to understand the speaker leaving the messa… Read More
2020-10-02 12:50
Hurricanes come in a wide range of magnitudes, but regardless of their size or the extent of the damages, there’s no denying that even the smallest storms can cause a major disruption… Read More
2020-08-26 12:05
According to the Small Business Association Office of Advocacy, there are 30.7 million small businesses in the United States. That accounts for 99.9% of all businesses in the United States… Read More
2020-08-14 12:32
Anserve Inc. has been awarded the ATSI 2020 Award of Excellence by the Association of TeleServices International. This award is presented annually by the Association of TeleServices Internat… Read More
2020-07-30 11:26
Answering customer service calls is an essential part of every business. It’s very likely that at some point in a transaction, a customer is unhappy with the outcome or a mistake is ma… Read More
2020-07-28 11:22
Small businesses are a vital part of our communities. They provide individuals with the opportunity to grow their own entrepreneurial ideas and business vision. They stimulate local economie… Read More
2020-05-21 12:02
As the world adjusts to doing business from home and in quarantine, business insiders speculate on how adaptations in operations and practices will change after lockdown ends. Some have used… Read More
2020-05-15 08:39
As the COVID-19 pandemic continues to affect everyone across the country, medical facilities have seen a dramatic spike in incoming calls from concerned individuals. Whether citizens have qu… Read More
2020-05-08 09:47
In the wake of the COVID-19 pandemic, businesses are continuing to adjust their operations as they transition to working from home and the eventual transition back to the office. However, th… Read More
2020-04-02 10:40
Many states now have legislation allowing pharmacies to administer shots and treatment for the flu. During the flu season, pharmacists become the go-to resources for those in search of infor… Read More
2020-03-26 07:31
What are Businesses doing in Response to the Coronavirus Outbreak? The Occupational Safety and Health Administration (OSHA) predicts that the majority of American workers will experience eit… Read More
2020-03-24 07:58
Tax season is the busiest time of year for accountants. By using a Spanish answering service, accountants can ease the stress of tax season by ensuring their phone lines are covered by custo… Read More
2020-02-25 11:44
Why Small Businesses Should Outsource to Telephone Answering Services? Small businesses are constantly growing, and a part of positive growth is managing employee costs. Hiring employees and… Read More
2020-01-30 11:03
Working in the medical field can be rewarding as well as challenging. One of the responsibilities of medical staff is ensuring the protection of patient information. Securing personal health… Read More
2020-01-16 16:22
The Morris County Hispanic-American Chamber of Commerce celebrated its thirtieth anniversary and hosted its Annual Awards Gala at the Birchwood Manor in Whippany, NJ last December. The Chamb… Read More
2019-10-14 17:07
Anserve Inc. of Butler, NJ has been honored with the exclusive 2019 Award of Excellence for the 5th consecutive year. The Award is presented annually by the Canadian Call Management Associat… Read More
2019-10-09 13:31
Anserve, a 24×7 call center and provider of medical answering services, will be attending the MGMA (Medical Group Management Association) Annual Conference from October 13 – 16… Read More
2019-07-24 11:10
As a doctor, patients are putting their health and even their lives in their hands. However, maintaining a patient’s privacy is just as important. HIPAA laws are in place to protect a… Read More
2019-07-22 14:13
Telemedicine is gaining popularity in the world of medicine, and for good reason. It allows patients to interact with medical providers through an interactive two-way telecommunicatio… Read More
2019-06-19 06:59
Maintaining a healthy smile is an important aspect of a person’s overall health. Unfortunately, not everyone has the same access to dental resources. Living in rural areas or having mo… Read More
2019-06-17 09:57
Lately, thousands of individuals and companies have shared a common sentiment that the number of robocalls seems to be on the rise. Unfortunately, those sentiments appear to be well-founded… Read More
2019-05-24 06:29
All facets of the healthcare industry continue to grow. As the population increases and life expectancies are extended, there is more demand for specialized health care, such as hospice. Whe… Read More
2019-05-06 18:41
t’s Nurses Week and BAYADA is celebrating in a big way! As part of the BAYADA answering services team, Anserve wants to share #NursesWeek. Say thank you to a nurse this week!
The pos… Read More
2019-04-04 05:18
If you’ve ever needed medical care while traveling abroad, the experience can be intimidating. Maybe the doctor doesn’t speak English. Even with a translation app, the language b… Read More
2019-01-24 12:00
Maintaining your business’s reputation is among one of the most important keys to success. High satisfaction ratings require clear, consistent and reliable communication, whenever your… Read More
2019-01-16 08:36
Artificial intelligence has quickly become the rising technology in a wide spectrum of business sectors, and customer service is no exception. More and more companies these days rely on auto… Read More
2018-12-31 19:47
Research shows that patient no-shows cost healthcare providers approximately $150,000 each year. It’s no secret that patient no-shows are one of the biggest frustrations for healthcare… Read More
2018-12-21 19:47
Running a small business is a time-consuming endeavor. Between managing staff, reviewing budgets, evaluating sales and handling day to day tasks, it sometimes feels as though there just simp… Read More
2018-09-28 11:25
By using a live answering service is one that staffs real, human agents to answer phone calls, customers perceive the business to be MORE friendly.
The post Live Answering Service vs. Automa… Read More
2018-08-14 21:04
It is true, the call center and answering service industry is experiencing growth. The main reason companies are choosing call answering is for the customer experience. It is essential… Read More
2018-07-31 16:21
Anserve’s Best Practices for Outsourced Call Answering If you have recently decided to outsource your call center to a third party answering service, you are likely aware that this was… Read More
2018-07-16 16:05
Every business constantly seeks ways to grow and prosper. One of the best ways to ensure continued success is to find ways to improve customer services. A contact center vendor is a surprisi… Read More
2018-05-03 12:22
Most tradesmen will tell you that one of the biggest problems they face is missed calls. These tradesmen are contractors, craftsmen, plumbing experts, electricians, and HVAC specialists. Man… Read More
2018-04-30 20:14
Customers today want to speak to a live human being when they are calling. Machines typically frustrate callers and are very informal, leaving people uncertain if they should expect to hear… Read More
2018-02-26 18:39
Staying flexible and dynamic in today’s digital environment creates the need to outsource call answering. Most companies consider themselves intelligent. Howeve… Read More
2017-12-19 15:22
It is the first big snowstorm of the year. As head of operations in your company, you have two main concerns. First, how much labor hours are lost by employees not being able to get to… Read More
2017-12-14 15:20
Partnering with a company that has chosen to move their server network to a remote colocation has many benefits and reduced concern. First, what is a colocation? A colocation data cent… Read More
2017-10-17 12:13
Everyone texts each other, people both personally and professionally tend to leave a text message instead of a voicemail. Even worse, only 14 percent of individuals who receive voicema… Read More
2017-10-02 18:08
The repeated natural disasters that broke havoc on the United States, Peurto Rico, and the Carribean in the past thirty days forces businesses to reconsider the effectiveness of their d… Read More
2017-09-25 18:08
In-home care and hospice care are sensitive issues that many people and families are faced with on a daily basis. Individuals in these situations need to talk to a live person, not a pre-rec… Read More
2017-08-31 19:01
Many businesses of all sizes still use the voicemail that comes with their cell phones and hardlines. But, things are changing. The number of freelancers, 100% virtual companies, and solo-pr… Read More
2017-07-26 21:56
A successful business growth strategy requires more than just opening another branch in a different location and waiting for customers to flock to your store instantly. The world is sm… Read More
2017-04-20 21:04
Answering services are very beneficial to businesses that need to manage appointment and on-call schedules. They allow you to offload menial tasks to free up staff for higher priority jobs t… Read More
2017-03-24 18:24
March 24, 2017 – Atlantic City, NJ – Anserve, Inc. will be attending the Atlantic Regional Osteopathic Convention (AROC) in April. The New Jersey Association of Osteopathic Physi… Read More
2017-02-21 14:50
It’s been years since “typical” business hours were from 9:00 am to 5:00 pm. Not only are we seeing more businesses that run up to 24 hours, but we’re also seeing bus… Read More
2017-01-23 21:36
From small private practices to large hospitals, healthcare businesses and organizations should expect certain features from their medical answering service providers. These features are vit… Read More
2016-12-22 20:06
Anserve provides medical answering services to many private medical practices, clinics, hospitals, and other health facilities across the country. In our efforts to provide medical professio… Read More
2016-11-10 15:04
Anserve, Inc. of Butler, NJ has been honoured with the exclusive 2016 CAM-X Award of Excellence for the 2nd consecutive year. The Award is presented annually by the Canadian Call Management… Read More
2016-07-27 14:02
The 1900s is an interesting time period to study in terms of demographics. The few decades following World War II saw an unprecedented increase in births that had never occurred before and w… Read More
2016-06-15 19:12
BUTLER, NJ – Anserve, Inc. recently attended the New Jersey Medical Management Association’s (NJMGMA) 2016 Practice Management Conference in Atlantic City at the Tropicana Casino… Read More
2016-01-29 15:28
If you feel like your business has been gradually experiencing higher and higher call volumes for sales or customer support, this is good news! Your business is growing. Now you can hire a s… Read More
2016-01-29 15:22
The baby-boomer generation is aging, and the demand for elderly care is growing. Subsequently, competition for offering the best quality care will intensify. The aging population is looking… Read More
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