2016-06-16 19:17
Which contact center metrics could your center improve on?
90% of contact center leaders told ICMI that agent productivity and other metrics improved or maintained when they introduced… Read More
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News & Blog - Voiance Language Services Blog
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phone interpretation
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goldfish
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blue goldfish
multilingual support
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Read the News & Blog on Voiance Language Services for the latest updates on our company and the language services industry
2016-05-18 06:35
Which steps are you taking to find your next telephonic interpreting service?
A well-crafted request for proposal (RFP) saves you time and secures the best service to fit your organization… Read More
2016-05-04 06:15
In a recent blog, we outlined several tips to improve your staff’s phone interpretation experience.
If your employees are unfamiliar with your multilingual support service, they might… Read More
2016-04-20 08:08
How do you know if your staff uses your multilingual support program effectively?
Effective multilingual support may improve employee loyalty and meet the needs of your limited-Englis… Read More
2016-04-13 10:00
by Stan Phelps
Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the second post in a two part series discussing lessons f… Read More
Blue Goldfish: Improving Customer Experience By Leveraging Technology, Data And Analytics – Part I
2016-04-06 18:33
by Stan Phelps
Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the first post in a two part series discussing lessons fr… Read More
2016-03-15 16:58
Customer service reps are problem solvers. The good ones do it instinctively. A customer contacts them with an issue and the rep quickly jumps into action to fix it.
Perhaps they do it too… Read More
2016-03-07 18:44
The average US corporate data breach in 2015 cost $6.5 million and put over 28,000 customer records at risk, according to IBM’s 2015 Cost of Data Breach Study.
Data breaches can be da… Read More
2016-03-02 20:43
Choosing the languages, hiring bilingual agents (along with staff to train and support them), and additional costs – it can all make multilingual support seem daunting. How can you jus… Read More
2016-01-20 18:13
Jeff Toister is President of Toister Performance Solutions, Inc. and the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do Ab… Read More
2016-01-13 19:36
Choosing the languages, hiring bilingual agents (along with staff to train and support them), and additional costs – it can all make multilingual support seem daunting. How can you jus… Read More
2015-12-09 16:25
By John Goodman, Customer Care Measurement & Consulting, [email protected]
John Goodman is the author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Se… Read More
2015-11-23 21:42
By John Goodman, Customer Care Measurement & Consulting, [email protected]
John Goodman is the author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno S… Read More
2015-11-04 16:28
Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Jeff is a customer service expert with… Read More
2015-10-29 23:32
Tampa, FL – CyraCom, Voiance’s parent company and the leading provider of unified Phone and Video language interpretation services, has opened its seventh large-scale interpreter… Read More
2015-10-07 17:19
The contact center agent tried to suppress a laugh.
It was difficult. The agent strained to understand the customer’s thick accent and broken English. The customer had just received a… Read More
2015-09-10 15:46
Recently, Voiance sponsored a webinar with author and consultant Dianne Durkin. Titled The Loyalty Factor, the webinar centered on the idea that employee loyalty leads to customer satisfacti… Read More
2015-08-26 18:39
Hospital language service leaders and healthcare experts will once again converge at the Healthcare Language Services User Summit hosted by Voiance’s parent company CyraCom, taking pla… Read More
2015-08-20 18:38
For the seventh year in a row, Inc. magazine has named CyraCom, Voiance’s parent company, to its Inc. 5000 list of fastest-growing private companies in the United States. This award ma… Read More
2015-08-12 18:36
There are many advantages to having a bilingual brain, and we’ve covered a few of those perks through this blog in the past. Recently, science has discovered one more reason… Read More
2015-08-05 18:35
Voiance’s parent company, CyraCom, has introduced unified per-minute pricing for telephonic and video interpreting, reflecting the increasing popularity of video-based communication. C… Read More
2015-06-29 18:34
One of the very first protocols an interpreter learns is to interpret in the first person, speaking as if they were the LEP (Limited English Proficient) or client. For example, if the LEP s… Read More
2014-05-30 15:39
You feel comfortable when you’re confident. Speaking another language is no exception.
How are call center agents gaining confidence with foreign languages?
The International Customer… Read More
2014-05-14 15:34
With just under 62 million people of the United States population having limited English Proficiency, how are health care providers breaking down the language barrier?
Overview
As of 2012, 2… Read More
2014-04-30 21:34
Having trouble effectively running a social customer service program?
Voiance recently hosted a webinar with consultant, keynote speaker, blogger and author, Martin Hill-Wilson as he discuss… Read More
2014-04-23 20:33
The International Customer Management Institute (ICMI) announced Voiance Language Services as a finalist for its 2014 Global Contact Center Awards in the Best Use of an Emerging Channel cate… Read More
2014-04-15 15:12
At Voiance, one of our major claims is that we provide Phone Interpretation services in over 200 languages. However, if you were to look closely at our list of languages, you might see that… Read More
2014-03-18 16:02
CyraCom, the Tucson-based interpreter and translation services provider, announced that it will be expanding into Houston, Texas and opening a new 62,000 sq. foot contact center. The company… Read More
2014-03-04 18:03
Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Desi… Read More
2006-06-07 11:16
The International Customer Management Institute (ICMI) recently surveyed contact centers on “The Impact of Multilanguage Support on Customer Experience.” Contact centers sometime… Read More
2006-06-07 11:16
Accurate translation is necessary for seamless business functions. One of the most common mistakes a business can make is to treat language translation of materials as an afterthought. &ldqu&hell…Read More
2006-06-07 11:16
The words “interpretation” and “translation” as they are used casually in the English language have completely different definitions in the language services industry… Read More
2006-06-07 11:16
How do you create customer experiences that will amaze every customer every time? In our last blog entry we shared five tools that Shep Hyken gave us in our webinar for creating loyal custom… Read More
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