Copen Group is currently recruiting interested and qualified Customer Service Officer in Nigeria. Here are the requirements and how to apply.

The Customer Service Officer, will act as a liaison, Provide product/services information, answer questions, anticipate and resolve accurately and efficiently, any problems that our clients and prospects might face.

• Minimum Qualification: HND
• Experience Level: Entry level
• Experience Length: 2 years

Job Description/Requirements

Responsibilities:

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.
• Provide feedback
• Ensure that a clean office environment is maintained.

Requirements:

• Graduate of a recognized Higher Institution.
• Not more than 35 years of age.
• Proven customer support experience or experience as a Customer Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be a resident of Abakaliki township.

Method of Application

Interested and qualified applicants should follow the link below to submit CV and application letter.

Location: Ebonyi, Nigeria                   

Application Deadline: Not Specified

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Candidates who applied previously should not apply again.

>> CLICK HERE TO APPLY ONLINE