Hi, I have a 10kW PV roof mounted system installed in 2015. I just discovered that the Glass of one Panel is shattered, like a car windscreen shatters. I believe the panels are made by Samsung and are 250w, 60 cell units. I guess that Samsung panels are/were made in China who tend not to worry about such things as warranty. They were meant to be Hanwha panels but Ottawa Solar Power switched for the cheaper option at the install. OSP have been useless on customer support since I paid them. Does anyone have any experience of panel glass cracking? Is it easy enough to switch out one panel for a new one of the same physical size even if the power output may be a little different? Panels are arranged in 2 strings of 12 and 2 strings of 8. Can anyone recommend an installer in eastern ON that may be able to help?
Thanks.
Thanks.
