Shopee Express is the official delivery service provided by Shopee for shop sellers. When you have any inquiries regarding Shopee Express services or your order, the quickest way to get answers is by contacting the Shopee Express hotline.

About Shopee Express

Unlike other delivery services like Giao Hang Nhanh, Giao Hang Tiet Kiem, and Ninja Van, Shopee Express exclusively handles deliveries for orders placed on the Shopee e-commerce platform.

Shopee Express operates in Hanoi, Ho Chi Minh City, and selected central districts of other provinces. The eligible delivery districts for Shopee Express include:

• Ho Chi Minh City: District 1, 3, 4, 5, 7, 10, Tan Phu, Tan Binh, Phu Nhuan, Binh Thanh, and some areas in Thu Duc district.
• Hanoi: Hoan Kiem, Ba Dinh, Hai Ba Trung, Dong Da, Cau Giay, Nam Tu Liem, Thanh Xuan, Tay Ho, Long Bien, Hoang Mai, and Ha Dong districts.

The Shopee Express hotline is used by sellers to request pick up of goods.

What is the Shopee Express hotline?

The Shopee Express hotline is 1900 1221. Customers can contact this hotline to inquire about Shopee Express services, such as delivery time, pick up procedures, delivery costs, order information, and order status.

To reach the Shopee Express hotline, follow these steps:

Step 1: Dial 1900 1221 and press CALL, then:

• Press 1 if you are a seller.
• Press 2 if you are a buyer.

Step 2: Press 9 to speak with a Shopee customer care representative.

For prompt assistance, prepare your order code and tracking code when calling the hotline. The call rate for the Shopee Express hotline is 1,000 VND/minute.

The Shopee Express hotline operates 24/7, including Saturdays and Sundays. On holidays, the hotline operates from 8am to 5pm.

See more: What is the Giao Hang Tiet Kiem (GHTK) hotline? Is there a charge for contacting them?

Other ways to contact Shopee Express

In addition to calling the Shopee Express hotline at 1900 1221, you can also send an email to Shopee Express customer support or use the Shopee app to chat with “Tep Tham Tu” (Shopee Detective Shrimp). Here are the details:

Send an email to Shopee Express customer support

You can reach Shopee’s customer support via email at [email protected]. This is where you can submit customer requests related to Shopee orders, including the status of orders delivered by Shopee Express. However, note that this method takes longer than calling the hotline. For urgent issues, it is recommended to call the Shopee Express hotline for prompt assistance.

Chat with “Tep Tham Tu”

To chat with “Tep Tham Tu” using the Shopee app, follow these steps: Go to the Me menu > Chat with Shopee > Contact the delivery unit/check delivery information (or other request) > Speak with a representative > Select the order to be checked > Choose the option Chat with support staff.

You can exchange messages with Tep Tham Tu to address any questions or issues you are facing, including those related to delivery. This method is free of charge and quicker than sending an email.

How to track the delivery process on the Shopee Express website

You can track the delivery process and view order information on the Shopee Express website:

Step 1: Visit this website.

Step 2: Enter the tracking code of your order and click Track. You can find the tracking code by opening the Shopee app on your phone and selecting View delivery information.

Step 3: Click on Track journey to view the delivery process by Shopee Express. If no matching order is found, you will receive a notification stating “No suitable results”.

These are the details about the Shopee Express hotline provided by FPT Shop. We hope this article helps you understand how to track the delivery process and check the status of orders delivered by Shopee Express.

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