In order to prioritize security and safeguard personal information, it is mandatory to create a new Password for all application accounts on smartphones, including Zalo. In the event of losing access to the registered phone number and lacking the password, the appropriate course of action needs to be determined.

FPT Shop provides guidance on two methods for quickly recovering your Zalo password in the event of a lost SIM card. Kindly refer to and implement these methods for assistance.

How to Recover Your Zalo Password If You’ve Lost Your SIM

Reactivate Your SIM Card to Reset Your Zalo Password

If the SIM card associated with your registered Zalo account is your primary SIM card, you have the option to obtain a replacement SIM card at the service stores of your network provider in order to regain access to your Zalo password. The cost for replacing the primary SIM card is approximately 25,000 VND per SIM card. Please follow the steps outlined below to proceed with this process.

Step 1: To reissue the main SIM, please ensure that you have the following prepared:

• Citizen Identification Card Copy

• 5 Most Recent Contact Phone Numbers

Step 2: Once you have reissued the SIM, proceed to log in to Zalo to regain access to your password.

• To access the Zalo app, please follow these steps:
  1. Open the Zalo app.
  2. Select the “Login” option.
  3. Click on “Recover Password” to proceed.
• Please enter the phone number you would like to use for password recovery. Kindly double-check the number before proceeding. Select the “Continue” button to proceed.

• Please provide your phone number for activation. Zalo will send a notification containing an activation code. Click on the “Confirm” button and enter the activation code received via message or voice call.
• Once you have successfully logged in, you can select the option “Create password” to establish a new password for your Zalo account. This convenient method allows you to recover your Zalo password in the event that your SIM card is lost.

How to Get a New Phone Number and SIM Card

If you are using a secondary SIM card and no longer have ownership of the associated phone number, it is recommended to reach out to the current owner of the SIM card to obtain the login activation code for Zalo. From there, you can update your Zalo account to reflect the current owner’s primary phone number. Please follow the instructions provided below.

Step 1: Prior to proceeding, it is advisable to reach out to the individual currently possessing the primary SIM card you utilized for registering your Zalo account. Inform them about your intention to obtain the activation code, necessary for recovering your Zalo password. Access the Zalo application on your mobile device, and then navigate to the Login option, followed by selecting Recover Password. Proceed by entering your phone number, and finally, click on Continue.

Step 2: Immediately contact the primary SIM card holder to obtain the Zalo activation code sent via message or voice call. Enter the code, click Continue, and then select Create password to set a new password. Please note that the code input time is limited to 45 seconds. Therefore, when recovering your Zalo password without your SIM card, it is crucial to act promptly to avoid multiple code resends and potential temporary account locks.

1. Step 3: Once you have regained access to your Zalo account and successfully set a new password, proceed to update your phone number. Open the Zalo app, go to the Settings section, then select Account and Security > Change Phone Number > Continue.

Please input your new phone number and then click on “Continue” and “Confirm”. You will receive a Zalo code via SMS/voice call. Click on “Continue” again and follow the provided instructions to successfully change your registered Zalo phone number.

Reset Zalo Password Without a SIM Card

If you have misplaced your SIM but have forgotten your Zalo login password, don’t worry. The password recovery process is straightforward and efficient. Just follow the steps outlined below.

1. Step 1: Open the Zalo app and click on “Login” and then “Recover Password”.

Step 2:

Enter your phone number and select Continue, then click Confirm for Zalo to send the activation code via SMS or voice call.

Step 3:

Enter the activation code you just received to log in to Zalo. Then, click on Create password to set a new password for your Zalo account.

Project Research Concluded Temporarily

FPT Shop is providing guidance on the most straightforward methods for recovering a Zalo password when the associated SIM card is lost. We hope this information proves helpful in quickly restoring access to your account.

• Tips for Changing Zalo Account Authentication Information that Few People Are Aware Of
• To reset your Zalo password in the event that you have forgotten it, kindly follow the steps below:

  1. Access the Zalo login page through this link.
  2. Click on the “Forgot password” option to proceed with the password reset process.
  3. You will be prompted to provide your registered email address or phone number.
  4. Enter the required information and click on the “Next” button.
  5. A verification code will be sent to your email or phone number, depending on the option you provided.
  6. Retrieve the verification code and enter it in the designated field on the password reset page.
  7. Once the code is verified, you can proceed to create a new password for your Zalo account.
  8. Enter the new password and confirm it by re-entering it in the respective fields.
  9. Save the changes and your Zalo password will be successfully reset.

  If you encounter any difficulties during the password reset process, we recommend contacting Zalo’s customer support for further assistance.

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