The firm’s new resource for solution delivery highlights real-world applications of Gen AI and recommends IT leaders start with pilot initiatives and strategic integration to drive solution delivery enhancements.

TORONTO, Oct. 23, 2023 /PRNewswire/ – In an increasingly complex business and technical landscape, delivery teams are being challenged to produce high-quality, valuable solutions with limited resources. Info-Tech Research Group addresses the situation in a new research blueprint, Adopt Generative AI in Solution Delivery. The firm’s latest research aims to assist IT leaders in navigating the obstacles associated with the emerging technology and enhancing solution quality and team productivity by effectively harnessing Gen AI capabilities.

In the resource, the firm explains how generative AI (Gen AI) can offer a unique opportunity to tackle these challenges. Info-Tech’s blueprint also explains that stakeholder comprehension of Gen AI can often be clouded by hype and misinterpretation. This lack of understanding can lead to unrealistic expectations and incorrect assumptions about the role Gen AI should play.

“Generative AI presents unique opportunities to address many solution delivery challenges. Code generation can increase productivity, synthetic data generation can produce usable test data, and scanning tools can identify issues before they occur,” says Andrew Kum-Seun, research director at Info-Tech Research Group. “To be successful, teams must be prepared to embrace the changes that Gen AI brings. Stakeholders must also give teams the opportunity to optimize their own processes and gauge the fit of Gen AI.”

To effectively navigate the challenges associated with the application of Gen AI in Solution Delivery, the firm recommends in the blueprint that organizations establish realistic goals and objectives that focus on boosting business value and efficiency throughout the entire solution delivery process. This can be achieved by strategically integrating Gen AI into crucial tasks and activities. Furthermore, the firm advises that it’s essential for IT leaders to conceptualize and strategize the application of proven Gen AI capabilities within their solution delivery practices to meet stakeholder expectations.

However, the process of delivering solutions can often lack proper documentation and consistency, which results in a practice that fails to deliver the benefits it promises. A skills gap prevalent within many organizations further compounds these issues, making the effective configuration, adoption, and operation of Gen AI a significant challenge.

For a comprehensive assessment of Gen AI implementation readiness, Info-Tech’s research and advisory underscores the importance of IT and business leaders considering the following elements, outlined at a high level below:

Solution delivery team: Ensure the IT team is well-versed in Gen AI, its applications, and the tools that facilitate its use. They must possess the skills and capacity necessary to implement, create, and manage Gen AI.

Governance: IT teams must have defined policies, role definitions, guidelines, and processes that guide the implementation, development, operation, and management of Gen AI.

Solution delivery process and tools: The solution delivery process should be well documented, repeatable, and optimized for effective Gen AI use. Moreover, delivery tools should be set up to enable, leverage, and manage Gen AI assets to enhance their performance and efficiency.

Vision and executive support: Gen AI’s direction, ambition, and objectives should align with broader business and IT priorities. Stakeholders should support the Gen AI initiative and allocate human and financial resources for its implementation within the solution delivery team.

Solution delivery artifacts: Delivery artifacts, such as code, scripts, and documents used to train and be used by Gen AI tools, should be discoverable, accurate, complete, standardized, and optimized for Gen AI use. These should be stored in an easily accessible, centralized repository.

Operational support: The capability to manage the Gen AI tools and meet the growing needs of the solution delivery practice must be ensured. This includes security management, infrastructure, risk and change management, and data and application integration.

“Start small with the intent to learn. The right pilot initiative can help teams learn the new technology and how it benefits them without the headache of complex setups and lengthy training and onboarding,” Kum-Seun advises. “Look at the existing solution delivery tools to see what Gen AI capabilities are available and prioritize the use cases where Gen AI can be used out of the box.”

While Gen AI can significantly benefit solution delivery teams, Info-Tech emphasizes that the technology may struggle to address the technical and human complexities typically encountered in solution delivery. Therefore, IT leaders should view Gen AI as a valuable tool that can enhance the productivity and depth of their solution delivery practices.

To learn more about implementing Gen AI in solution delivery, visit Adopt Generative AI in Solution Delivery on infotech.com.

For media inquiries on the topic of generative AI or to get exclusive, timely commentary from Andrew Kum-Seun, an expert in Agile development, DevOps, lean development, and other best practices within the software development lifecycle (SDLC), please contact Senior PR Manager Sufyan Al-Hassan at [email protected]. 

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading information technology research and advisory firms, proudly serving over 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Media professionals can register for unrestricted access to research across IT, HR, and software and over 200 IT and industry analysts through the firm’s Media Insiders program. To gain access, contact [email protected].

SOURCE Info-Tech Research Group