Outbound Customer Service Representative
- You will have a steady Monday through Friday 40 hour per week schedule between the hours of 8:00 am and 6:00 pm CT (9 am to 7 pm ET, 7 am to 5 pm MT). Twice per year, employees are able to pick from available shifts.
- You have the opportunity to receive an additional quarterly bonus based on performance.
- We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees.
- Find more information on what it’s like to be a MultiPlan employee on our Careers page at multiplan.com
JOB ROLES AND RESPONSIBILITIES
- Communicate with customers primarily by phone to verify and correct demographic information
- Research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction.
- Obtain information from customer and communicate feedback for follow up when required to ensure satisfactory resolution.
- Educate providers via phone to ensure inquiry resolution.
- Ensure delivery of accurate information updates for input into all of the Company’s applications.
- Serve as a liaison to other departments to provide inquiry resolution and identify center operational issues.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company’s Core Competencies and values held within.
- Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
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