Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are seeking a hands-on Accounts Receivable and Billing Admin to own the collections process and provide assistance/backup to our Billing Supervisor to the Invoca Accounting department. Invoca’s leading Software-as-a-Service product is sold on a recurring monthly basis. The successful applicant will be joining a fun, fast paced, high-growth company and will be involved in the building and improvement of business processes. Attention to detail and a positive outlook are musts.

You Will:

• Own the entire cash collections process, including collections communications with customers and applying customer payments
• Review outstanding A/R and provide weekly status updates on aging and estimated collection timing.
• Internal communications related to AR
• Assist accounting with reconciling all payments and collections.
• Serve as backup to our Billing Supervisor to perform billing (including manual billing) and related accounting/month end close tasks out of our Zuora and NetSuite platforms
• Other project based tasks as assigned

You Have:

• 4 year college degree in Accounting or related field preferred or equivalent experience
• 2 – 3 years experience in the collection process
• Zuora experience a plus
• Netsuite experience a plus
• Excellent written and verbal communication skills
• Extreme attention to detail and organizational skills
• Ability to multitask and prioritize
• Fast learner, ability to thrive in a high-energy, fast-paced environment
• Process orientation – You not only assumes ownership of existing processes but also look for opportunities to improve processes
• Positive attitude and work ethic

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off – Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare – Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options – All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program – Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave – Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical – We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy – Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range – $26.68 to $38.81 per hour / plus bonus potential
• Please note, per Invoca’s Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.