•    This position is not open to AK, CA, or HI residents.

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

Allstate Insurance has an exceptional opportunity for an Auto Theft Adjuster to join the Auto Theft Team!

A Theft and Fire Adjuster is responsible for investigating automotive theft and fire claims, including total loss settlements. They are responsible for explaining coverage, claims, settlement, and rental processes to agents and/or customers. They work independently, prioritizing responsibilities, and managing their own workload. A Theft and Fire Adjuster is responsible for interviewing involved parties, delivering compassionate service that is fast, fair, and easy, to ensure customer retention, and maintaining customer satisfaction during the entire claim process. 

 
A Day In the Life:
•    Work in a team environment
•    Investigate Auto Theft & Fire Claims 
•    Determine coverage
•    Work with multiple workstreams (QFC, Waivers, Virtual Assist, Tech Reviews, Total loss)
•    Prepare reports for customers to settle total loss claims
•    Determine salvage value
•    Service the customer with empathy while delivering compassionate service by understanding and meeting the customer’s needs

Where will I work?
•    This position is a permanent remote home-based worker. You do not need to be near an Allstate office, but must live in the United States.
•    This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
•    This position is not open to AK, CA, or HI residents.

Work Schedule: 
•    To be determined based on business needs.

   
Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. 
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Licensing required; multiple markets preferred.  Required to obtain required licenses within 60 days of hire.

Key Responsibilities:

You’re a great match for this role if:
•    You have a high school diploma or GED (Bachelor’s degree preferred)
•    You have 1-3 years of claims investigating experience (preferred)
•    You have prior experience using CCC program
•    You have experience in automotive total loss values
•    You enjoy the ability to work independently
•    View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
•    You’re an empathic, upbeat and friendly self-starter 
•    You’re excited about solving problems and coming up with creative solutions
•    You’re organized and able to multi-task in a fast-paced environment
•    You’re known for clear and professional communication – both written and verbal
•    Bilingual and military candidates are strongly encouraged to apply

 
We Offer:
•    A culture of learning where you can expect to develop foundational skills for the future
•    Opportunities for both personal and professional development
•    Leadership teams that are communicative and understanding
•    Impactful work by serving customers and the community in times of need
•    A culture in which you dress for your day
•    Recognition and advancement opportunities
•    Paid Time Off, 401(k) and pension
•    Medical, Dental, and Vision coverage
•    Learn more about Allstate benefits @ https://allstategoodlife.com

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for residents of California, Alaska, and Hawaii.

Compensation offered for this role is $52,500.00-$83,250.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.