$17-$19/HR, 100% Work from Home!
Description
Are you looking to expand your skillsets in the healthcare industry working for a Fortune 500 company? Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before.

Key Responsibilities
Responsible for efficiently processing inbound faxes and accurately entering data
Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
Responsible for reporting Adverse Events within the required timeframe
Create and complete accurate referrals and applications and keep updated on policy or procedural changes
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups or confirmations
Demonstrate superior customer support talents
Interact with the patient referral sources to process new applicants
Steward patient accounts from initial contact through final approval/denial
Prioritize multiple, concurrent assignments and work with a sense of urgency
Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
Requirements
Education and Experience – Remote Care Coordinator
High School diploma or equivalent preferred
2-4 years related experience and/or training desired or equivalent combination of education and experience
Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment
Knowledge in insurance billing methods and general pharmacy operations, preferred
Ability to utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, company proprietary software – ConnectSource, telephone and call center software)
Manage a high level of productivity, preferred
Ability to multitask while conversing, preferred

Starting pay rate of $17-19/HR
Monday through Friday schedule that varies between 7 a.m.-7 p.m. Central Standard Time Zone
Opportunity for advancement and growth
Generous benefits including medical insurance, life insurance, and dental reimbursement
Case Management / Case Management / Case Management / Case Management / Case Management / Human Services / Human Services / Customer Service / Customer Service / Customer Service