Join our team as a Area Reservations Sales Agent for Solage, serving the needs of the business, our guests, and our colleagues by providing prompt, courteous and efficient handling of all guest room reservations, changes, cancellations and information requests for Solage, Stanly Ranch, and the Inn at Mattei’s Tavern.

Core Responsibilities 
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates.   Within this, the key responsibilities for this position are:

• Creating a genuine, informative, and personalized guest resort reservations experience.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including the following:
  • All resort facilities/services offered and hours of operation
  • All accommodations, layout, décor, attributes and locations
  • All studio rates, special packages and promotions
  • All spa treatments and offerings, their benefits and costs
  • Daily stats, including availability
  • Entertainment/special events scheduled on property and in the area
  • Directions to the resort from airports and other major landmarks
  • General info, descriptions and directions for local services, restaurants, wineries and points of interests.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
• Accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
• Accurately tracking performance levels via Navis sales software so that management can adjust schedules and policies as needed.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.
• Communicating clearly with all operating departments via arrivals meetings, email, phone, and radio to ensure that the needs and requests of the resorts guests are met.
• Making suggestions for improvements in overall operations with an emphasis on increasing guest, member, and associate satisfaction, while meeting revenue goals and managing costs.
• Attending all team meetings and training sessions as scheduled.
• Performing other administrative tasks as assigned by management.
• Perform other duties as directed, developed or assigned.

Required Qualifications

• Ability to clearly communicate in English both verbal and written.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Aptitude with computer database systems, Springer Miller preferred.
• Intermediate level skills in typing, and Microsoft Office (including Word, Excel, and Outlook).
• Ability to ascertain the callers needs and comply with such to ensure callers satisfaction.
• Ability to process written requests for all manner of reservations.
• Ability to maintain discretion and confidentiality of all guest and resort information.
• Ability to be well organized, maintain concentration, think clearly and follow up.
• Ability to focus attention on details, remain calm under pressure and process requests quickly and accurately. 
• Ability to work cohesively with other departments and co-workers as part of a team.

Desired Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Knowledge of the local geographic area, competitors and business trends.
• College coursework in business, communications or hospitality, or equivalent experience

Physical Demands

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. Occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

The starting rate for this position is $17 per hour, plus incentive. This is the pay range for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.  

Our Company
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies, and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. 

The successful candidate will have a general understanding of Solage, the Hospitality industry and this position.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.