Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Customer Relationship Specialist is responsible for initiating transactions for Regions’ products and services through the utilization of direct calls and referrals from customer service and marketing leads.

Primary Responsibilities

• Opens and funds new accounts for customers via phone and internet channels
• Provides excellent customer service and provides answers to client questions within set standards
• Provides customers with advice, guidance, and education on the full range of bank products and services Regions offers
• Achieves or exceeds performance targets monthly for quality assurance and efficiency
• Utilizes inbound/outbound telephone techniques to solidify and build client relationships
• Completes all required documentation to process customer transactions
• Follows through on customer inquiries, requests, or complaints
• Resolves issues promptly
• Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED
• One (1) year of experience in customer service/sales

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required: 

• Download speed of at least 30 megabits per second (Mbps).  The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Satellite internet cannot be used.  Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment.  Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

Preferences

• Experience in a contact center environment
• Experience in banking and/or finance

Skills and Competencies

• Ability to work in a team environment when applicable
• Ability to work under direct guidance
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

TRAIN AND WORK FROM HOME

All hours are based on Central Standard Time

• Training Hours: Monday-Friday 8am-5pm
• Available shift following training:10am-7pm Monday- Friday w/Saturday rotation of 8am-2pm every 2 our of 5 Saturdays

Position TypeFull time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program