** This role will be fully remote from a state where we do business  AZ, CA, CO, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, UT, VA, WA**

HopSkipDrive’s mission is to create opportunity for all through mobility. Our innovative, supplemental School transportation solutions are used by over 400 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go.

Student transportation is the largest mass transit system in the U.S. The way kids get to and from school has a direct impact on our kids, families, schools and communities. While school districts spend $28 billion annually on transportation, only 30% of kids get to school on a bus. The current system can no longer meet all the transportation needs of our districts, schools and families — and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day.

HopSkipDrive is taking a different approach to arranging safe, reliable school transportation that meets needs that aren’t being addressed by the current system, helping to fill gaps and supplement the student transportation options available. We create personalized transportation solutions for the one to the many, and everything in between. 

We’re a company with heartOur partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations, including youth in foster care, children experiencing homelessness and students with disabilities. 

We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology — coupled with operational expertise and new ways of thinking — to help kids reach their full potential by providing a safe, dependable way to get them where they are going. 

We’re an awesome place to workOur company culture has been well-recognized — HopSkipDrive has been named to Fast Company’s Most Innovative Companies list, as well as Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us a Best Company for Professional Development, as well as to its Best CEO and Best CEOs for Women lists. 

We’re growing rapidlyFounded by three moms as a solution to their own transportation challenges, we now operate across over 20 major markets and more than a dozen states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive has raised $100M in funding to date.

Who you are

You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility

At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking.  We are building a team of creative problem-solvers from many different backgrounds.

What you’ll do

• Help specialists resolve any issues that may come up during a ride using established company policy and protocols
  • Provide real-time answers to Specialist & CareDriver questions in Slack
• Handle escalations on a tiered scale
• Provide weekly Quality Assurance checks to Specialists 
• Tracking attendance & performance of CareDriver Support Specialists
• Provide feedback to specialists on a bi-weekly basis (1:1’s) 
• Cover phones/chat during specialist absences or high volume needs

What we’re looking for

• 1-2 years Customer service/call center experience at supervisor level
• Exceptional verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively.
• Someone motivated by our mission and who embodies our core values 
• Empathetic and patient demeanor, with a genuine desire to help customers.
• Ability to work in a high volume environment, handling multiple customer inquiries simultaneously while maintaining high-quality service.
• Be able to switch between tasks, software systems, and duties with speed and ease
• Demonstrated ability to work independently and remotely
• Ability to recognize and resolve problems before they arise and report trends to management
• Familiarity with popular CRMs and ATSs- especially Kustomer and Fountain
• Proficiency in Excel, Word and Google Docs 

** This role will be fully remote from a state where we do business  AZ, CA, CO, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, UT, VA, WA**

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity.  In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is $24 to $27/ hour. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set and specific work location. The total compensation package for this role also includes equity stock options.