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Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

NOW HIRING! OCTOBER 2023

Position: Seasonal Representative II

Full-Time and Part-Time Work-At-Home

Job Functions: Combination of Phones/Store Chat/Live Person Chat

Why work at Signet Jewelers? We are a people-first company. Our core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We are Great Place to Work-Certified operating under multiple iconic brands.

Our highly successful Signet C3, Customer Connection Team now has seasonal full-time and part-time Work-at-Home positions available. This department is ever changing in our commitment to Provide world-class service to our customers. We are committed to our team member’s success, and we expect our team members to be equally invested, not afraid of a challenge and eager to grow with us! The day in the life of a team member is highly driven by volume and demand of our customers.

Is this the right opportunity for you?

We’re looking for individuals who are:

Highly confident, proactive problem solvers who demonstrate strong ability to quickly navigate the internet

Embrace asking fact finding questions and researching for the best resolution for both our company and the customer

Highly organized and effectively manages their time

Proficient in written and verbal communication through a variety of platforms (including Microsoft Teams)

Empathetic and customer-focused in every way

Willing and able to empathize and acknowledge mistakes as well as authentically apologize to guests

Independent workers who enjoy a fast-paced environment

Have moderate to advanced technical proficiency with familiarity in Microsoft Suite, navigating web browsers, and using multiple screens while troubleshooting basic technical topics to resolve customer issues

Able to identify how to use the company websites for potential sales opportunities

Confident using basic negotiation skills for both sales and service

Required to work evenings and weekends

Able to provide their own high-speed internet, router/modem and set up the equipment as needed

Willing to participate in cross-training sessions in various areas within the department

Are willing to be on camera for all training, cross training, Teams and Zoom meetings as needed

A successful team member will:

Transition as needed between various job functions and channels (e.g., phone, store chat, Live Person, Special Orders)

Assist both internal and external customers with sales and/or service inquiries

Serve as our customer’s initial point of contact when reaching out to the Customer Connection Center for sale or service assistance

Gathering important data, research issues and formulate the appropriate Customer First Resolution which support our continued growth as the world’s largest retailer of diamond jewelry and delights our customers

Independently work towards providing Customer First Resolutions using the required Signet C3 systems and tools with support from the Leadership Team

Respond to inbound requests including online orders, merchandise selection and repairs

Use analytical/decision making to gather important data, research issues and formulate the appropriate Customer First Resolution

Multi-task to meet or exceed established service level expectations in a high volume, fast-paced environment

Embrace change and personal development

Why you may want to join our team:

We work hard to create a diverse, welcoming culture that promotes primarily from within

We provide the equipment

We offer remote, work from home positions to responsible, hard-working people who can provide a safe and secure work environment, free of distractions for our customers

We provide up to 5 weeks of mandatory paid full-time training

We offer a competitive starting hourly pay rate of $15.55 minimum

We pay a premium for bilingual English-Spanish speaking employees

We offer an outstanding employee discount program for jewelry purchases

We provide select overtime opportunities during specific periods of the year to add additional pay to your check

We reward you financially for referring family and friends who join our team as your reference

Career path opportunities