Position Schedule:

• Tuesday – Saturday; 12PM (noon) EST to 9PM EST

Salary Range:

• $15.00 – $17.00 based upon qualifications

This entry-level position is responsible for the daily management of Installation projects for LL Flooring Installation Service (LLIS). This includes allowing store associates and corporate sales representatives to sell wood flooring and installation services, ensuring complete customer satisfaction all while enhancing the LL Flooring brand.The Installation Projects Coordinator (IPC) must achieve or exceed performance metrics and customer experience goals while adhering to company policies and governmental regulations/compliance.

ESSENTIAL FUNCTIONS (DUTIES AND REQUIREMENTS) OF THE POSITION

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.

Job Duties and Responsibilities:

• Handle and document incoming and outgoing client communication in a timely fashion while offering superb customer service.
• Process requests for flooring project assessments for customers.
• Track and report all dates received from independent contractors for both assessments and installations.
• Address incoming internal and external inquiries via email, phone or chat with efficiency, accuracy and professionalism.
• Issue work orders to Professional Independent Contractors (PICs) in a timely fashion.
• Assist fellow IPCs daily to ensure all store and customer requests are responded to in order to maintain proper service levels.
• Keep accurate and updated customer profiles through Salesforce.
• Review incoming contractor invoicing packets for processing.
• Adhere to Standard Operating Procedures (SOP) while performing all duties.
• Facilitate communication during the installation process and assist in resolving any issues that may arise either during or after the install.
• Adhere to state compliance and Prop 65 regulation during the processing and collection of California orders.
• Cooperate interdepartmentally to better assist our customers.
• Other duties as assigned by management.

Additional Requirements:

• Demonstrated knowledge of a variety of retail and sales concepts, practices, and procedures
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals using a calculator; ability to compute rate, ratio and percent.
• Proactively assist others. Step in and help when and as needed
• Execute special projects and perform other duties as assigned.
• Ability to solve problems and apply creative and timely solutions.
• Attendance and reliability are paramount in this position
• Customer Obsession – Establish and maintain effective customer relationships. Seek to understand customer needs and deliver solutions that meet customer expectations.
• Own Our Outcomes – Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
• Embrace Diversity – Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one’s own.
• Arrive with Integrity – Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
• Be Resilient – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
• Seize Opportunities – Attention to detail, ability to focus on the project or task-at-hand, adherence to Company policies and requirements while consistently delivering error free results.
• Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and all other applicable laws, policies and procedures. Immediately reports all concerns to the appropriate party.

POSITION QUALIFICATIONS

Education:

• High school diploma, required

Related Experience, Qualifications and/or Certifications:

• 2+ years of related work experience, preferably in customer service, project management or call center operation

Computer Skills / Special Equipment Knowledge:

• Intermediate to Advanced Microsoft Office skills preferred
• Experience with retail POS systems preferred

Just Picture It!  A career at LL Flooring!   At LL Flooring, our vision is to become customers’ first choice in hard surface flooring by providing the best experience from start to finish.  Your contributions as a LL Flooring teammate will leave a lasting impression with our customer as they find FLOOR LOVE.   With over 437 stores nationwide and two distribution centers, the career opportunities at LL Flooring are endless.  If you’re customer obsessed, seize the opportunity, and apply today!