Primary Location

 United States-Remote 

Description

The National Admissions Advisor, entry-point position, will interface with prospective students in support of their decision to attend/select school.  In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, a National Admissions Advisor must meet the school’s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures.

• Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives
• Evaluate monthly activity against standards and personal inquiry goals
• Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Conduct telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns and interests.
• Develop a rapport with prospective students and maintain contact with them frequently.
• Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs.
• Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism.
• Ensure compliance with applicable University policies and procedures.

Other Duties as Assigned or Requested

• Willingness to work nights, weekends, and holidays.
• Ability to work in a fast-paced environment
• Ability to remain flexible and easily adapt to changes in work environment or schedule.
• Advisors provide a positive, professional impression for students and staff on the phone and via email.
• Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds.
• Ability to achieve success individually and as part of a team in a highly structured and regulated work environment

Qualifications

Required Skills

• Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred
• Possesses excellent verbal communication skills, particularly telephonic – and good written communication skills
• Persistence combined with a positive attitude and approach to work and others – self-motivating work style
• Mature, positive and collaborative interpersonal skills
• Learns to effectively utilize all applicable school systems, databases and tools effectively.
• Entry point position with the ability to grow within the organization.

Required Education and Experience

• High School diploma or its equivalent required
• Entry level experience in  sales and/or customer service

Preferred Education and Experience

• College degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• 1-2 years’ experience in sales and/or customer service
• Post-secondary Higher Education admissions experience

What we offer*

• Salary Range between $20 and $24 per hour
• Paid time off
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) Savings Plan
• Life and Disability Insurance
• Tuition assistance
• Employee Stock Purchase Plan
• Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.