Hyatt Shared Service Centers
Shared Services Center – Moore
United States
ACCOUNTING/FINANCE/TAX
Hourly/Entry Level Employee
Full-time
Hourly US Dollar (USD) pay basis
Req ID: UNI001874
Summary
This is a work from home position.

STARTING WAGE- $14.25 PER HOUR

Join us for an incredible opportunity as a Customer Service Agent at the Hyatt Shared Service Center. This role can afford you the possibility to grow and advance within the company. You will be part of our amazing team and company that earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last eight years!

What You Will Be Doing

Answering phone calls, emails, and other requests from Hyatt guests

In-depth research to provide information and resolution for guest inquiries

Skills and Experience You Need

Very proficient at using multiple PC applications at the same time

High School Diploma or Equivalency

More than one year of previous customer service experience

Experience working in a fast-paced environment

Track record of exceeding goals and performance expectations

What You Can Expect

Up to 16 days of paid time off, plus additional paid holidays during your first full year of employment

Full healthcare benefits available at 30 days of employment

Growth and advancement opportunities in as soon as six months

Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world

Casual dress and a fun work environment!

PerkSpot – discounts at various retailers – Apple, AT&T, Verizon, and many more!

Paid new child leave and adoption assistance available

Tuition reimbursement

Free access to Headspace – meditation, recuperation, and rejuvenation

Paid time for volunteer and community activities with your Hyatt team!

8 Hour Shift Schedules:

8:00a – 5:00p cst (Saturday & Sunday Off)

8:30a – 5:30p cst (Saturday & Sunday Off)

9:00a – 6:00p cst (Saturday & Sunday Off)

9:30a – 6:30p cst (Saturday & Sunday Off)

10:00a – 7:00p cst (Saturday & Sunday Off)

*Schedule choice is not guaranteed. Must have flexibility in schedule selection.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications
A true desire to satisfy the needs of others in a fast paced environment.

Refined verbal and written communication skills.

Proficient knowledge of computer applications

Equipment Requirements

Colleague is required to provide the following equipment for Home Office:

High Speed Internet Service. High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed. Colleague will be required to provide Hyatt with adequate certification of service from provider.

If your ISP provided equipment or your internal network contains a firewall, you must “unblock” or enable “pass through” settings for all communication ports.

Your high-speed internet service is expected to be reliable, connected, and sufficiently fast to enable you to perform your work for Hyatt without disruption or lag (slowness) throughout your shift.

A dedicated Internet circuit to your physical address is required, and you must have access to your own personal modem and router. Internet service shared amongst multiple building/apartment/condo/townhouse tenants is not allowed.

Cable/DSL modem – You must have access to your own personal modem and router

Router. Router with Ethernet ports for wired connection to laptop. Router can be integrated into the modem device provided by your ISP. You must have access to your own personal modem and router.

Multi Factor Authentication Capability. The ability to receive a phone call or utilize a smartphone/tablet mobile application for Multi Factor Authentication (security system used when accessing Hyatt systems) when logging in to Hyatt provided thin client equipment. It is required each and every time you are authenticating (logging in) to Hyatt provided thin client equipment to start your workday.

Examples (You only need one of these):

Local telecommunication provider landline or residential Voice over IP phone service with dedicated phone number.

Dedicated cell phone.

Dedicated Android or Apple iOS smartphone/tablet capable of receiving a phone call or the utilization of the Microsoft Authenticator application obtained from the Google or Apple Store

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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