Salary Range:$19.84 To 25.04 Hourly

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy Benefit manager (PBM) models.  We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them.   At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth.  We welcome new ideas and share a passion for excellent service to our customers and each other.  

Due to growth, we are adding this Recoveries Coordinator I position to our Government Programs department.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Recoveries Coordinator I position is responsible for reprocessing of claims of all levels of complexity to execute the claims adjudication process. The Coordinator will gain a beginners understanding, applying, and communicating client-specific benefits to manage the day to day processes and changes made to a client’s benefit or a pharmacies’ contract. This role requires knowledge of both the technical and operational sides of the business. Candidates will have direct authority to make sound business decisions with regard to processing of a claim. Candidates need to have a working knowledge of claims processing. The Coordinator will work closely with Member Services, Clinical Services, Client Services, Benefit Configuration, and Government Programs to understand the interdependences of each team pertaining to processing of claims. The Coordinator also needs to be able to support and mentor others as it relates to processing of claims. 

*This position may include after-hour and/or weekend hours with other eligible team members depending on workload. 

Is this you? Find out more below! 

How do I make an impact on my team?  

• Acquire a beginners understanding of Navitus’ claims adjudication system and upstream/downstream processes 
• Is responsible for successfully processing claims within the claims adjudication system for specified client performance guarantee timeframes, guarding client and Navitus from potentially high dollar financial liabilities 
• Collaborates with requester insuring all appropriate information is received to process the request 
• Creates, validates, and confirms large batch of claims prior to electronically processing 
• Learn and abide by regulatory requirements to participate in Client, State, and Federal Audits which includes compilation of claim files, audit universes, report creation and analysis, validation of claim against benefit allowances, and responding to auditor questions verbally and in writing 
• Interpret client specific rules in order to ensure quality and accuracy of processing 
• Assist in review and audit the outcome of the processed claim 
• Participates in all assigned meetings, acting as the direct subject matter expert in all related meetings and communications 
• Participates with communicating to all departments the nature of processing claims; providing talking points for Member Services to explain claim processing reimbursements to members and pharmacies, and Client Services or Government Programs to explain claim correction outcomes 
• Protect all personal health information and abide by all HIPAA regulations and confidentiality requirements

What our team expects from you? 

• High school degree or equivalent experience
• PBM or managed care experience is preferred, but not required 
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours/Location: Monday-Friday 8:00am-5:00pm CST, Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Eight paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

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