Job Details
Description
At Truckstop, we have transformed the entire Freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike.
We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher.
Join a team of brilliant minds and generous hearts who care deeply about other’s success.
Position Summary:
This position is considered Truckstop’s “front line” in which the Partner interacts with customers in response to questions and problem solving, with the intent to end the call with a satisfied customer. The position spends more than 75 percent of the workday in direct customer service contact via telephone.
Essential Job Functions:
- Provide information to customers by verifying their request; answering questions; and aiding assistance.
- Positive, proactive and open communications with customers using established phone and email/chat etiquette.
- Find a satisfactory solution to a given problem per standard operating procedures.
- Resolve product or service problems by clarifying the customer’s concerns and determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution.
- Utilize various skills and techniques to calm the customer when needed, seeking a win-win solution.
- Verify company information via governmental websites and company policy, in order to set up and maintain accounts on a daily basis.
- Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
- Track and document account information on various software solutions to track daily/monthly trends.
Position Requirements:
- High school diploma or equivalent
- Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
- A minimum of two or more years of experience in a similar role is preferred
The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the partner.
Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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