City of Hope is an independent biomedical research and treatment organization for Cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

Job Description:

The New Patient Experience Rep is the primary point-of-contact for prospective patients, caregivers and physician referral phone calls and chats. Their role is to actively listen and seek to understand caller/chatter needs, translate those needs into specific possibilities of care, and speak confidently and accurately to our organization’s key differentiators, provide lead management follow up and work with scheduling to schedule appointments. They are responsible for acquiring, maintaining, and demonstrating a high level of specialized knowledge in such areas as oncology, non-oncology cancer treatments, insurance offerings, and hospital specialties They are accountable for delivering on both customer service and patient acquisition goals.  In doing so, they need to gain a deep understanding of prospects’ needs and barriers and be able to leverage our organization’s offerings to overcome these barriers in order to schedule patients for an appointment at one of our locations.

Minimum Qualifications

• College Education (BA, BS) in Business/Marketing/Sales/Healthcare related field etc., preferred.
• Experience working with computer applications.
• Excellent customer service.
• Strong interpersonal and communication skills.
• Verbal fluency with facilitative influence over the telephone and computer, with strong closing skills.
• Achievement oriented; committed to continuous learning and improvement.
• Adaptable to ongoing change in the form of new initiatives, models, and processes.
• Working knowledge with healthcare services/oncology, preferred.
• Requires appropriate internet services, speed and dedicated work space to effectively work from home.

Pay Range$20.35 – $33.52