We are looking for a customer champion with a keen interest in technology and Saas. Should be able to handle support queries and calls with international customers and provide solutions to them.

Qualification:
1-4 years of experience in customer service roles
Folks with SaaS experience will be given preference
The ability to understand tech products is a must

Key Responsibilities:
End-to-end ownership of handling customer support queries. Collaborate with engineering and sales teams as required
Communicating effectively with international customers over email, live chat, and calls
Handling certain aspects of Customer Success such as trying to retain churned customers, and setting up and taking onboarding calls
Writing/updating help articles to keep our knowledge base up to date
Documenting support processes and FAQs
Skills:
Customer communication, empathy, and customer obsession
Ability to write effectively, whether it is customer emails or help articles
Problem-solving – understanding customer pain points and providing effective solutions
Self-starter – as one of the early members of the function, they are expected to take up initiatives and provide suggestions to improve support processes
Benefits and Perks:
Autonomy to drive initiatives, not necessarily limited to support
Opportunity to work and collaborate with a truly global team spread across 6 countries
Routine hackathons and learning boot camps to promote knowledge sharing
Work from anywhere in the world
Choose your own work hours
About SaaS Labs
SaaS Labs is a global SaaS company powering Sales and Support teams of over 6000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Sequoia, Base10 Partners, and Eight Roads. Currently, their portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).

A 100% remote company, SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

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