At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Job Summary

The HR Service Center Coordinator (Tier 1) is responsible for providing first-line HR support to our Owens and Minor family of current and former teammates. This includes, but is not limited to, responding to inquiries via identified contact channels, serving as a SME for Tier 1 support, managing cases within Salesforce, and overall providing a smooth experience for HRSC customers. This role will be knowledgeable across all HR specializations (HR Policies, Benefits, HRIS, etc.) and accurately resolve questions within defined SLAs.

Core Responsibilities

• Provide excellent and professional customer service via phone and email channels.
• Act as Subject Matter Expert for Tier 1 Support.
• Research and resolve all questions within a timely manner as defined by SLAs.
• Determine root cause of issues and suggest process improvements.
• Autonomously resolve questions with little to no supervision.
• Understand and successfully navigate HRIS systems including Workday and Salesforce.
• Understand and clearly articulate HR policies, processes and procedures.
• Routinely contribute to improving HR services, processes and procedures to increase HRSC customer experience and satisfaction.
• Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.

Qualifying Experience

• Bachelor’s degree preferred
• 1-2 years of experience working in HR Service Center or Customer Service
• 1-2 years of Human Resources experience
• 1-2 years of Workday experience
• 1-2 years of case management experience
• Proficient in Microsoft Suite