We are currently NOT hiring in the following geographies: 

• States: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD
• Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, Seattle, WA

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Conduent has immediate remote openings

$16.50/HR & Great Benefits

Summary:

Seeking high energy, customer oriented candidates to work remotely to assist citizens with a variety of Community Based Service needs.

In addition to being organized and able to multitask, this role requires a go-getter with a positive attitude who is excited to work with great people all over the United States to achieve a common goal of superior customer support.

What you get:

• Full-time employees (scheduled over 30 hours) receive the following:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Paid Vacation and Sick Time
  • Paid Holidays
• Hourly rate of $16.50/hour starting on day one.
• Standard scheduled. 8am – 5pm Monday through Friday,
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth
• Exclusive discounts entertainment, health & wellness, travel, and MUCH MORE!

People who succeed in this role have:

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Must type 25 wpm or more to qualify

Responsibilities:

• Using a computerized system, responds to Kentucky Medicaid provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for the Medicaid Provider to ensure their needs are met.
• Adhering to a break and lunch schedule defined by our Workforce Team
• Root cause analysis as to why citizens are calling.

OK, I’m interested… But is it really the job for me?

You need great people skills, patience and be able to multi-task to be good at this job. Other aspects of your background will include:

• Great with active listening.  Not listening to talk but listening to understand. 
• Attendance oriented.  Being here when you’re scheduled.
• Excellent verbal and written skills
• Attention to detail
• Ability to read and interpret documents for customers
• 1 year of customer service experience
• Customer service driven; responsive to client issues and concerns
• Proficiency in Microsoft Office Suite Products (Outlook, Excel, Word, etc.)
• Effective time management and multi-tasking skills.
• Detail oriented and strong Organization skills
• Willingness to submit to a pre-employment drug screening and criminal background check

Preferred Experience:

• One of year medical insurance or medical office experience.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.