Description

The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The LINET Contact Center Representative 2 will assist members in a fast-paced inbound call center environment. You will be responsible for:

Verifying eligibility, processing enrollments, pharmacy claims, and other related tasks.
All associates must meet established performance metrics including quality, compliance, standards, and attendance.
Educating members and providing appropriate solutions and alternatives regarding their Part D plan benefit.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications:

2+ years of customer service experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Fluency in professional environment with computer navigation, email, chats, typing skills, and toggling across multiple databases while engaging with the caller
Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics
Must live within a 50 mile radius of Louisville, KY or Indianapolis, IN
Preferred Qualifications:

Associate’s or Bachelor’s degree
Knowledge of customer service principles and practices – formal training or experience
Quick typing skills
Required Work Schedule:

In Person Training will start day one of employment and run the first 6 weeks with a schedule of 8am-4:30pm EST, Monday – Friday. Attendance is vital for success, so no time off is allowed during training or within your first 90 days.
Following training, must be available to work 10:30am to 7pm local time, Monday – Friday (subject to change based on business needs).
Work at Home Requirements:

Must have the ability to provide a high speed DSL or cable modem for a home office (satellite and wireless internet service is NOT allowed for this role). Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
A dedicated space conducive to learning and keeping protected health information (PHI / HIPAA) of our members confidential. Your designated work location must be located away from other household distractions, including but not limited to ensuring that alternate caregiving arrangements are made for dependents or other members in the household.
Benefits:

Benefit package that starts your 1st day of employment
Robust 401k plan through Charles Schwab.
Eligibility for associate wellness and rewards program
Opportunity to learn the industry and build professional career
Tuition Reimbursement & Student Loan Refinancing
Additional Information:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone, and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

This is a remote position

LI-REMOTE

Scheduled Weekly Hours

40