Job Details
Description
Job Summary:

This person will be working in a fast-paced environment where they will be expected to display strong customer service and communication skills to properly assist patients with resolving Medical claims. They will support patients by providing helpful information and answering questions. They will handle a large volume of incoming calls and navigate between multiple systems with various clinics and departments.

Responsibilities

Obtaining insurance information from patients as needed
Multitasking between a variety of technology, systems, tools, and resources
Providing empathetic and compassionate service that leaves a good impression
Maintaining accurate notes of patient interactions in electronic record systems
Helping patients resolve balances, setting up payment arrangements, or helping them with financial assistance options when appropriate
Meeting basic requirements for a variety of key performance indicators (goals)
Understanding and complying with various company, state, and federal regulations
Qualifications:

Experience preferred but not necessary
H.S. Diploma/GED
Must be able to complete and clear background check
Flexible hours Monday-Friday
Strong Organizational skills
Strong problem-solving skills
Strong written and oral communication skills
Time management and sound decision-making skills
Benefits

Full comprehensive paid training program
Ability to earn meaningful performance incentives on a quarterly basis
Career advancement opportunities
Health, Dental, Vision, Disability, and Life Insurance
Paid time off and Holiday Pay
401(k) plan with company match

Qualifications
Education
Required

High School or better.