Job Description
Member Support Assistant (Part-Time Remote)
Member Support Assistant Job Description:
A Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
Responsibilities:
Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
Two to three hours of phone interaction with NCSA members per day
Two to three hours of email interaction with NCSA members per day
Coach NCSA student-athletes/families as needed
Answer questions regarding recruiting related questions
Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
Provide a world class customer service experience to any and all NCSA clients
Other responsibilities as assigned
Qualifications:
Ideal candidates have played or coached high school or collegiate sports
World class customer service skills
Organized and detail oriented
Strong work ethic with team player mentality
Professional, friendly phone demeanor
Excellent conversational skills
Proficiency with Microsoft Word, Excel and Outlook
Excellent writing skills
Passionate about college athletics
Goal oriented with a desire to succeed
Weeknight and weekend availability required, 25-29 hours per week
Schedule:
Ideally 2pm-8pm M-Th CST / 12pm – 6pm PST
5 Weekend Hours
Hourly Rate: $15.00/hour
IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy offers an innovative suite of on-campus and online experiences, providing growth opportunities for all student-athletes through:
Boarding school and camps, via a 600-acre state-of-the-art campus in Bradenton, Fla. (IMGAcademy.com)
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance (IMGAcademy.com/Plus)
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches (ncsasports.org)
Our team has a deep appreciation for the transformative power of sports and holistic personal development. Our leadership is actively investing in the growth of the organization. We continue to broaden and deepen our technology platform and team in pursuit of our vision for empowering youth sports and the path-to-college for student-athletes.
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