The term ‘BPO’ (business process outsourcing), commenced back in the 17thcentury, where goods & services manufacturers began the shifting of services to different countries. The concept of outsourcing manufactured goods was prominent in earlier times due to its cheap labour and total cost reductions.
In today’s world, the outsourcing phenomenon has become more experimental and more crucial to business. For instance; it revolves around focusing to utilize company’s core competencies.
With the rapid acceleration, outsourcing non-core activities or delegating back-office work to bpo service providers in India, comes in roleplay as to minimize cost and enhance productivity.
Business process outsourcing can be segmented into back-office outsourcing and front-office outsourcing.
1. Back-Office Outsourcing
The only possible way to bring flexibility in business operations through state-of-the-art technology and infrastructure is ensured by back-office functions. They include the services like data entry and management, payroll and processing services etc.
2. Front-Office Outsourcing
It offers the effective technique to comprehend the feedback and requirements of clients and customers as to take forward the business functions accordingly. Customer service is one of the best resources under Front-office operations. The key services include customer service support, telemarketing, technical support, Help desk etc.
There are quite a few Best BPO companies in India that have revolutionized the market operations in real time. Here’s a recap of top BPO companies in India for the needs of your enterprise.
One of the biggest service providers in BPM and BPO, globally. Started in 2004 and based in Noida, India, a well-known service provider in Business Process Outsourcing services and call centre. ICCS has a team of over 1000 – 9999 employees on the ground, working with diverse industries like technical, marketing, commercial and more. Their services include;
- Customer Support Service
- Inbound and Outbound Services
- Live chat support
- Marketing services
- Virtual Employees
- Technical Support
- Back – Office support
2. SunTech India
Multi-process outsourcing company, incorporated in New Delhi. The company offers full range of non-voice BPO/ call centre services. The company assures to offer the finest expected services as to help business growing in right direction.
3. Intrust Global
Intrust global – The BPO service provider in New Delhi, India. Also, a customer centric organization with a team of 40 -50 employees offers back-office services, legal services, IT infrastructure services to variety of organizations. They are proficient in offering financial and technical services to educational institutes.
4. Max BPO
A call centre agency in Noida, India, highly specialized in providing back-office services, accounting & book-keeping, voice services, customer services, targeting delivery rates and bring maximum level of accuracy.
5. Tech-Fi Technologies
An IT company with more than 50 experts on ground to scale business while offering voice solutions, web development to every size of organization.
In case, you are looking for an amalgamation of client assistance, operational excellence, industry expertise and functional knowledge, in the realm of top BPO companies in India, you must contact to ICCS. Leading the market operations and process management since 2004. Their comprehensive BPO plans are robust and methodical in use.
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