Best motivating brick and mortar retail quotes and inspiration for the small business

Is brick-and-mortar shopping still King of the Hill? Are you curious about the future of brick and mortar businesses? How can you make your brick and Mortar Retail location competitive?

Explore quotes that inspire brick and mortar Retail mindset, partnerships, work-ethic, goal-setting, time management, corporate social responsibility (CSR), innovation, fundraising, employee engagement, and customer feedback.

What is brick and mortar retail?

The term ” brick-and-mortar-business ” is often used to refer to a company that possesses or leases a physically present retail shop, factory production facility, or a warehouse for its operations.

Acording to Wikipedia,

"Brick and mortar refers to a physical presence of an organization or business in a building or other structure. The term brick-and-mortar business is often used to refer to a company that possesses or leases retail shops, factory production facilities, or warehouses for its operations."

What about a brick and mortar retail store?

As explained by Law Insider,

a brick and mortar retail store is a means or method of doing business, including the advertisement, offer for sale, sale and distribution of products, that:

i) is conducted through sales in a physical store (as contrasted with a virtual store operated using E-Commerce); and

ii) where the business solely intends to sell products exclusively to individuals for their personal use.

Statistics on the disruption and adoption of the brick and mortar retail industry

From the brick and mortar retail data, the verdict is clear: Brick-and-mortar businesses haven’t been affected by online businesses despite the ballyhoo around eCommerce. Brick-and-mortar stores still rule the retail industry, generating 94% of the total retail sales, valued at $3.9 trillion in the US.

Its no wonder that half of brick and mortar retailers “showroom,” because the number one reason (56%) why consumers shop in-store is the ability to feel & try the products to avoid high shipping costs, a long delivery time, a complicated return process, especially, just incase the products look different.

Two thirds of in-store shoppers check prices on their phone before making a purchase as affirmed by 72 % of young shoppers who research online too before making a decision to purchase in a store.

Even though 98.6% of retail businesses employ fewer than 50 people, 3.8 million retail establishments support 42 million jobs in the U.S. with less than 25% of major retailers tracking store traffic.

Inspiring brick and mortar retail quotes to keep you motivated

Before the explosion of the e-commerce trade, there was a favorite brick and mortar retailer that you looked forward to visiting! Is it consistently clear in identity and experience? How did they build it?

Get the most authentic real-life lessons about brick and Mortar Retail Quotes from successful retailers worldwide.

1. You walk into a retail store, whatever it is, and if there’s a sense of entertainment and excitement and electricity, you wanna be there. — Howard Schultz, CEO, Starbucks

4. There is a solid chance that you can be using square footage more productively… We don’t need another retailer selling jeans and black pants, unless they bring a point of view and an experience that no one else has. — Rachel Shechtman, Founder of Story

Check out our in-depth post on how to welcome new customers in retail for ideas and action steps!

5. Too many businesses today are based on driving prices lower by screwing over somebody: pounding suppliers or squeezing employees. We’re the opposite. We put our employees first. If you take care of them, they will care for your customers better than anybody else. — Kip Tindell, CEO, Container Store

7. I was reading all these reports that were down on retail brick-and-mortar, saying it’s all about online…I think brick-and-mortar is an amazing opportua fantastice our stores and our store staff as a vehicle to truly engage with the community in a way no other retailers are doing. — Jim Brett, President, West Elm
8. Be brave. Take risks. Nothing can substitute experience. — Paulo Coelho, author

Discovered other revenue opportunities for your brick and mortar retail store?

9. Your most unhappy customers are your greatest source of learning. — Bill Gates, Founder, Microsoft
10. Your customer doesn’t care how much you know until they know how much you care. — Damon Richards
11. Like most retailers, we don’t know exactly where we will land at the end of, it but our curiosity and willingness to create will be a guide for us. — Jesper Brodin, CEO, Ikea

12. Our brands — Nike, Converse, Jordan Brand and Hurley — are loved by customers all over the world. But we never take that for granted; we know that every day we have to earn their trust — by serving them completely and adding real value to their lives through products and experiences. — Mark Parker CEO, Nike
13. Retail is a customer business. You’re trying to take care of the customer—solve something for the customer. And there’s no way to learn that in the classroom or in the corner office, or away from the customer. You’ve got to be in front of the customer. — Erik Nordstrom, President, Nordstrom Direct
14. I learned to push the envelope when it comes to asking questions or making requests. And if you hear ’that’s not possible,’ then ask ‘what is possible,’ instead of just saying thank you and leaving. But also to think creatively about problem-solving. — Emily Weiss, Founder, Glossier

Brick and mortar retail quotes to help your customers

15. People like consistency. Whether it’s a store or a restaurant, they want to come in and see what you are famous for. – Mickey Drexler, Former CEO and current Chairman of J.Crew Group
16. What differentiates sellers today is their ability to bring fresh ideas. — Jill Konrath, Author
17. The biggest lesson that I’ve learned is that fashion is this tightrope where you have to be consistent but inconsistent. You need the connective thread but at the same time you need a sense of surprise. – Michael Kors, Honorary Chairman and Chief Creative Officer, Michael Kors Holdings, Limited
18. Setting goals is the first step in turning the invisible into the visible. — Tony Robbins, Author
19. Let your store associates be active on social. “Friendorsers” are more important than paid models in showing our clothes — social influencers, but also our store associates, who are 100% our customers too. — Emily Watkins, SVP, Real Estate & Construction, Charlotte Russe
20. All progress takes place outside the comfort zone. — Michael John Bobak, Artist

21. Our CEO Charles Bergh often talks about how Levi’s needs to have one foot rooted at the heritage of the past to make sure we understand where we came from, and one confident step forward in terms of driving innovation forward. – James ‘JC’ Curleigh, Levi’s Brand President

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Get the courage to make mistakes with these brick and mortar retail quotes

22. My company is an extension of me, so I wanted people to feel that they were in my home when I designed my stores. — Tory Burch, Founder & Creative Director, Tory Burch
23. It is a well-known fact that bringing in technologies in the retail sector is good for customers. — N. R. Narayana Murthy, co-Founder, Infosys
24. Sometimes when you innovate, you make mistakes. It’s best to admit them quickly and get on with improving your other innovations. — Steve Jobs, co-Founder, Apple Inc.
25. “When you look at the reasons people leave companies, it’s usually because their boss is a jerk or because they aren’t learning and growing. So we spend a lot of time developing leaders internally and creating learning opportunities.” —Neil Blumenthal, CEO, Warby Parker
26. Why are you doing this? How are you making a difference? What is your reason for being, besides making money? There is no engine or vehicle-like business to make a difference. — Walter Robb, Co-CEO, Whole Foods
27. You can’t build a reputation for what you are going to do. — Henry Ford, Founder, Ford Motors

Brave brick and mortar quotes inspire small businesses to create solutions

28. Whether you think you can or you think you can’t, you’re right. — Henry Ford, Founder, Ford Motors
29. I approached fundraising as an opportunity to align myself with partners who have more varied experience and diverse backgrounds than I do to help bring Glossier to life. — Emily Weiss, Founder, Glossier
30. The biggest sources of opportunity are collaboration and partnership. And today, with digital communication, there is more of that everywhere. We need to expose ourselves to that as a matter of doing business. — Mark Parker, CEO, Nike
31. Every action is an opportunity to improve. ― Mark Graban, Author
32. It has been my observation that most people get ahead during the time that others waste. — Henry Ford, Founder, Ford Motors
33. You can make a million excuses for why something didn’t go well, but ultimately, just fix it and get on with it. Be a solutions person. — Emily Weiss, Founder, Glossier
34. Change before you have to. ― Jack Welch, former chairman and CEO of General Electric
35. Tomorrow belongs to those who can hear it coming. ― David Bowie

For pointers and real life examples on how to skyrocket your brick and mortar retail sales beyond Black Friday and Cyber Monday, learn more when you grab your spot to create your own lane of success today.

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Want to investigate brick and mortar retail further?

• https://en.wikipedia.org/wiki/Brick_and_mortar
• https://www.lawinsider.com/dictionary/brick-and-mortar-retail-store
• United States Census Bureau. “Annual Retail Sales Top $5,570 Billion.” https://www.census.gov/newsroom/press-releases/2022/annual-retail-trade-survey.html
• Verint. “Costco, Amazon, and Apple Take Top Spots in Retail Customer Satisfaction Survey.” https://investor.costco.com/static-files/0878117f-7f3f-4a77-a9a5-c11a2534e94d
• Zippia. “21 Retail Statistics: How Many Stores Are There?” https://www.zippia.com/advice/retail-statistics/

Data sources

A.T Kearney, Adobe, Deloitte, BigCommerce, Business Insider, eBay, Econsultancy, eMarketer Forbes, Forrester, Google, International business times, KPMG, PWC, MarketingLand, RetailNext, Retail touchpoints, Ripen eCommerce, Statista

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Hazlo Emma